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El Cid Castilla Beach Hotel

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Cid Castilla Beach Hotel

Exterior
Exterior
Sports facility
Aerial view
Waterslide

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Room service
  • Gym
  • Parking available

Explore the area

Map
Av Camaron Sabalo s/n, Mazatlán, SIN, 82110
  • Playa Brujas
    8 min walk
  • Punta Camaron Beach
    14 min walk
  • El Cid Country Club Golf Course
    17 min walk
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    32 min drive

Room options

View all photos for Ocean View Elite Golf Experience

View from room

Ocean View Elite Golf Experience

  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Ocean View

View from room

Room, Ocean View

  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Elite

View from room

Ocean View Elite

  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Pool View

View from room

Room, Pool View

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Aerial view

El Cid El Moro Beach Hotel

Pool
Hot tub
All-inclusive
Kids pool
3.9 out of 5, Good, (802)
The price is AU$236
for 1 night
includes taxes & fees
5 Jan - 6 Jan
El Cid El Moro Beach Hotel

About the area

Mazatlán

With a stay at El Cid Castilla Beach Hotel in Mazatlán (Zona Dorada), you'll be within a 15-minute drive of The Mazatlan Malecón and Plaza Machado. .This beach resort is 3.9 mi (6.3 km) from Cerritos Beach and 5.2 mi (8.3 km) from Olas Altas Beach.
View more Resorts in MazatlánOpens in a new window

What's nearby

  • Punta Camaron Beach - 14 min walk
  • El Cid Country Club Golf Course - 17 min walk
  • The Mazatlan Malecón - 2 min drive
  • Mazatlán Aquarium - 7 min drive
  • Cerritos Beach - 12 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 32 min drive

Restaurants

  • ‪Los Arcos - ‬4 min walk
  • ‪Villa Italia - ‬1 min walk
  • ‪Rico's Café Zona Dorada - ‬4 min walk
  • ‪La Casa Club el Cid - ‬6 min walk
  • ‪Bar el LOBY - ‬1 min walk

About this property

El Cid Castilla Beach Hotel

Family fun on the beach, with outdoor pool, near Cerritos Beach
El Cid Castilla Beach Hotel offers 500 accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages.
Stay in one of 500 guestrooms featuring flat-screen televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional amenities at this resort include concierge services, babysitting (surcharge), and an arcade/game room. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at LA ALHAMBRA RESTAURANT, one of the resort's 4 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the swim-up bar or one of the 2 bars/lounges.

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
LA ALHAMBRA RESTAURANT - This beachfront buffet restaurant specializes in international cuisine and serves breakfast and lunch.
EL ALCAZAR - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
LA PERGOLA - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at El Cid Castilla Beach Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Parking and public transport

  • Self parking on site (MXN 70 per day)
  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Free local area shuttle

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 swim-up bar
  • Room service available

Restaurants on site

  • LA ALHAMBRA RESTAURANT
  • EL ALCAZAR
  • LA PERGOLA

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness centre
  • Full-service spa
  • Motorised watercraft
  • Outdoor pool
  • Playground
  • Shopping
  • Tennis

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Cots/infant beds (surcharge)
  • Free area shuttle
  • Free supervised childcare
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beachfront location
  • Pool umbrellas

Spa

  • Massages

Accessibility

  • Lift

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 150.0 per day
Cribs (infant beds) are available for MXN 150.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: MXN 250 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 320 per person (one-way)
  • Self parking fee: MXN 70 per day
  • Crib (infant bed) fee: MXN 150.0 per day
  • Rollaway bed fee: MXN 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Castilla Beach
Castilla El Cid
El Cid Castilla
El Cid Castilla Beach
El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel Mazatlan
El Cid Castilla Beach Mazatlan
El Cid Castilla Hotel
Hotel El Cid Castilla
Hotel El Cid Castilla Beach
El Cid Castilla Mazatlan
El Cid Mazatlan
El Cid Castilla Beach Mazatlan
El Cid Castilla Beach Hotel Resort
El Cid Castilla Beach Hotel Mazatlán
El Cid Castilla Beach Hotel Resort Mazatlán

El Cid Castilla Beach Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 372 out of 1003 reviews" "
Rating 8 - Good. 279 out of 1003 reviews" "
Rating 6 - Okay. 187 out of 1003 reviews" "
Rating 4 - Poor. 88 out of 1003 reviews" "
Rating 2 - Terrible. 77 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

Liked: Property conditions & facilities
Pool and beach was accessible
Stayed 4 nights in Sep 2024

6/10 Okay

John Robert

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
A group of us spent 4 nights at the property in September of 2024. We are between 52 and 71. It wasn't the correct property for us. It is really geared towards families, and multiple generations at that. We all live in Mexico and have proficient Spanish. The property is showing deferred maintenance, and, at times, was really dirty from the crowds. That said---the staff, to a person, were delightful. They were friendly, helpful and seemed to genuinely be glad that we were there. Our biggest problem was that 3 of us booked with Expedia and the other two booked directly with the hotel. There was a marked inequity in the bracelets and the benefits that came along with them. We were constantly given incorrect information on what we could/could not do, where we could/could not eat. On the last full day---the two who didn't book with Expedia paid for an upgrade. Well, due to poorly advised staff members, this resulted in an even bigger problem. They jumped levels above us. It was a problem when they were assured we could all go to the marina for dinner. Once we arrived, the staff had to tell us that this wasn't the case. We could join our newly upgraded friends for dinner but would have to pay the menu prices. We did this, it was never about the money. The real problem is that there was never one clear explanation of the levels of all-inclusive packages.
Stayed 4 nights in Sep 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Necesita remodelar los cuartos estan igual que enos 90s.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools
Stayed 4 nights in Aug 2024

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

6/10 Okay

Ethan Y

Stayed 4 nights in Jul 2024

10/10 Excellent

joanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was walking distance to a lot of amenities… AC was amazing in the rooms
Stayed 4 nights in Jul 2024

6/10 Okay

Nicole Denise

Travelled with family, Business traveller
For elite things were never really opened. Has to pay for refrigerator. And prices were wrong
Stayed 9 nights in Jul 2024

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Mercy, Chicago

Disliked: Cleanliness, staff & service, property conditions & facilities
First, the customer service is not that good, they take their time serving you. Second, we pay for all inclusive, our room did not have a refrigerator, they gave us no water, if we wanted it with an extra charge, I think 50.00 pesos, ridiculous price for a water. Every day the food was the same, there was no variety. In some parts of the hotel it was dirty, our rooms took a while to clean. Not satisfied with the service
Stayed 6 nights in Jul 2024

10/10 Excellent

RAMON

Stayed 4 nights in Jul 2024

4/10 Poor

George

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
For the price that we paid, I would have expected a resort better kept. Some of the furniture looked old and outdated with scratched and scrapes. Some of the bedding was stained.
Stayed 7 nights in Jul 2024

8/10 Good

Carolyn Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how family friendly El Cid is and the amenities for families. We opted for Club Elite and having the assistance of staff with anything made our first trip to Mexico that much easier. We also had access to all restaurants at all El Cid resorts which was great because we enjoyed the Japanese place the best of what we tried. The biggest disappointment was the food - but we love good food and have high expectations. I wouldn’t let that outweigh the other amenities.
Stayed 5 nights in Apr 2024

6/10 Okay

ivan

Travelled with family and small children
I really like that you could leave your balcony door open and have the breeze and the sounds of the waves come into the room giving you a peaceful sleep
Stayed 5 nights in Jul 2024

10/10 Excellent

anel

Stayed 2 nights in Jun 2024

4/10 Poor

Enrique

The food is limited
Stayed 5 nights in Jun 2024

4/10 Poor

Sergio

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Inclusive was not as inclusive as I thought, there was limited especially in drinks, beer was awful and they only had Tecate! The room was not to up to average standards, bathroom and shower was old.
Stayed 1 night in Jun 2024

2/10 Terrible

Abigail

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon stepping into the room, the strong odor of filth and dirt hit me. I called the front desk to cancel my reservation, but they told me the person handling refunds was unavailable. Despite not knowing if I would get my money back, I left the hotel immediately. I couldn't fathom how people could tolerate staying there; the sensation of bugs crawling was unsettling.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jesus

Stayed 3 nights in Jun 2024

10/10 Excellent

Lamberto

Stayed 2 nights in Jun 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was close to many other shops.
Stayed 2 nights in Jun 2024

10/10 Excellent

Derek

Travelled with partner
Liked: Amenities
Todo muy limpio y todos muy amables
Stayed 4 nights in Jun 2024

10/10 Excellent

MANUEL ARTEAGA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Small but very nice place! Great value for your dollar.
Stayed 4 nights in Jun 2024

8/10 Good

susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at cid properties a few times. This time around we stayed at cid castilla which we love. We wanted something more spacious and better views. Yadira was absolutely fabulous when upgrading us to a tower at moro cid with gorgeous views on 12th floor. Most employees at cid were very friendly and always at your service.
Stayed 6 nights in May 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024