2/10 Terrible
philip
Travelled with partner
1 Apr 2025
Disliked: Cleanliness, property conditions & facilities
When we arrived a man came out of the hotel and showed me his phone to read message because he did not speak English .the message read we are closed at this time and we will transfer you to our other hotel called diamond bay.which was the farthest hotel away from everything.i talked with Expedia on line for 2 hours about getting a refund and find us a closer hotel closer to the one we booked as it was close to golf and other things.expedia told me I was past the required time limit to cancel which was a couple days before we arrived but the hotel was closed for a month already and I asked why we were not notified and rebooked.they gave me the run around for 2 hours I finally gave up and went to bed.in the morning I talked with the manager at diamond bay and they found me another hotel in the golden zone that was suitable for everything I wanted to do.expedia did nothing for me.
philip
Stayed 28 nights in Feb 2025