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Heiss Hotel

4.0 star property

Photo gallery for Heiss Hotel

Luxury Room, Balcony, City View
Reception
Superior Room, Balcony, City View | City view
Luxury Room, Balcony, City View | Private kitchen
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Gym
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪9 min walk‬
  • Lleras Park
    ‪14 min walk‬
  • Santafé Mall
    ‪4 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪36 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View

Luxury Room, Balcony, City View

  • City view
  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View

Superior Room, Balcony, City View

  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View

Standard Room, City View

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Medellín

Located in Medellín (El Poblado), Heiss Hotel is within a 15-minute walk of Poblado Park and Lleras Park. .This hotel is 2.1 mi (3.4 km) from Santafé Mall and 2 mi (3.2 km) from El Tesoro Shopping Park.

What's nearby

  • Poblado Park - 9 min walk - 0.8 km
  • Lleras Park - 14 min walk - 1.2 km
  • Medellín Clinic - El Poblado - 17 min walk - 1.4 km
  • El Tesoro Shopping Park - 4 min drive - 3.3 km
  • Santafé Mall - 4 min drive - 3.5 km

Getting around

  • Poblado Station - 10 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 36 min drive

Restaurants

  • ‪Foxey Pub - ‬3 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Pizzería Olivia - ‬3 min walk
  • ‪Gabo - ‬2 min walk
  • ‪Ganso & Castor Café - Bistró - ‬3 min walk

About this property

Heiss Hotel

Hotel with a fitness center, a short walk to Poblado Park
Heiss Hotel offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 176 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy recreation amenities such as a fitness center or take in the view from a garden.
Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk and an elevator.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: COP 40,000 for adults and COP 40,000 for children

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 283 out of 397 reviews
Rating 8 - Good. 73 out of 397 reviews
Rating 6 - Okay. 21 out of 397 reviews
Rating 4 - Poor. 8 out of 397 reviews
Rating 2 - Terrible. 12 out of 397 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Nuevo, buena ubicación Las habitaciones un poco pequeñas. Pero por lo general todo estuvo muy bien
Stayed 4 nights in Dec 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. About a 15 minute walk to the poblado. We had great food, drinks and a wonderful time at El clásico , one of their restaurants. And all the staff was super nice and friendly.
Stayed 5 nights in Dec 2024

8/10 Good

Berta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel!
One of the best hotels we stayed. Very modern and really safe. We enjoyed our time here. The staff is friendly and they have security 24/7 in the front door. We will definitely come back here!
Stayed 3 nights in Jan 2025

10/10 Excellent

Charisse

Stayed 3 nights in Dec 2024

8/10 Good

SCOTT

Business traveller
Liked: Cleanliness
A Good Hotel with Great Potential
I just got back from a several week stay at the Heiss Hotel and have lots of thoughts that should help someone considering booking here. Overall a very good property with a few areas they could improve on. Pros - location is on a safe, quiet tree-line block in Manila. Close to everything, yet hotel is quiet. Excellent location. - LGBTQIA+ friendly - Junior suite has two balconies and beautiful views - 1 guest allowed per day - Great price for its location Cons - WiFi is weak so hotel is bad for business travelers. My Zoom calls were dropped often. - Rooftop pool and gym were closed but no indication of that on the website. A bit of a bait and switch. Once this opens, hotel will be much better. - Restaurant is slow, expensive, and breakfast is terrible. Cold and tasteless eggs were served. A very limited menu when included in the room. - Refrigerator in the kitchen is not cold enough. - Front desk team could smile more. They felt more like security guards than receptionists. - Standard rooms are tiny. - No TV in the bedroom of the Junior Suite. Only TV is in the sitting room with an uncomfortable sofa.
Stayed 19 nights in Dec 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Kerah

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 16 nights in Dec 2024

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I had an amazing experience at this hotel I stayed for 7 days and I enjoyed them. A lot of restaurants are within walking distance.
Stayed 1 night in Jan 2025

10/10 Excellent

Julio Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Meline E.A.

Liked: Cleanliness, staff & service
Stayed 8 nights in Dec 2024

10/10 Excellent

LEIKY

Liked: Cleanliness, staff & service, property conditions & facilities
Lo unico que seria mejor es tener la tuallitas pequenas para uno bañarce.
Stayed 2 nights in Jan 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble
Stayed 5 nights in Jan 2025

10/10 Excellent

Anacelia, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Daryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dd
Stayed 1 night in Jan 2025

2/10 Terrible

Marilyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel
Stayed 7 nights in Dec 2024

10/10 Excellent

Yolanska

Liked: Cleanliness, staff & service, property conditions & facilities
My second time here! The staff was amazingly helpful, they store my luggage at no xtra cost for a few days as I travel around to other cities. Love the tea they provide in the rooms, provided xtra bottles of water at no cost. They make your room everyday. Great coffee and helpful staff! Thanks for everything! Cant wait to come back when all ameneties are finish!
Stayed 4 nights in Jan 2025

8/10 Good

Luisa Iyarennis

Liked: Cleanliness, staff & service, property conditions & facilities
Is a new hotel in el poblado that has nice rooms with a beautiful view of the city. Some things are still in project like the roof top terrace and gym but that did not change my experience. Friendly and helpful staff!
Stayed 5 nights in Dec 2024

10/10 Excellent

Mario

Stayed 1 night in Dec 2024

8/10 Good

victor omar

Liked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

Marco

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and nice. The room as well was very nice and clean with a nice view, had wifi as well as a smart tv.
Stayed 1 night in Dec 2024

10/10 Excellent

Anielsy Diaz

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in great condition. Some common areas are still under construction. No pool. No restaurant. Staff is friendly. Close to main attractions but far from the noise.
Stayed 3 nights in Dec 2024

8/10 Good

enrique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is small, But not bad , the breakfast included is terrible , you rather have breakfast at any other of the great coffee shops arround . Staff is nice
Stayed 3 nights in Dec 2024