4/10 Poor
Twianie
Travelled with group
19 Sept 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionist stated that the hotel had handicap accessible rooms. They did not. She did not know that a walk in shower was not the same as "handicap accessible". This shows a lack of training. When I reported that the room was not handicap accessible, I was told that one would be available the next day at 4pm. I waited... I called early the next day (at 1 pm) just to check to see if I could get in the room early. The receptionist said " oh, he's not going anywhere". No one bothered to tell me. I was faced with another day without handicap accessible accommodations. To add to the situation, the first floor carpet was filthy and torn. I tripped coming down the hallway. The first floor hallway is filthy, surely your staff sees this.. The breakfast meat options consisted of several different versions of pork.... Pork Bacon, Pork Sausage... Pork. Consider a meat other than Pork. .... Ex. Turkey, Chicken or Beef... And a Mexican couple sat in the back parking lot, late into the night blasting Mexican Music.... where was security? I left the hotel looking for a peaceful , clean, handicap accessible room at another hotel.
Twianie
Stayed 3 nights in Sep 2024
