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FlowSuites Polanco

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for FlowSuites Polanco

Interior entrance
Fridge, microwave, stovetop, coffee/tea maker
Free minibar items, in-room safe, individually furnished, desk
Free minibar items, in-room safe, individually furnished, desk
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Kitchen
  • Free WiFi

Explore the area

Map
Emilio Castelar # 34 (esquina Galileo), Colonia Polanco, Mexico City, CDMX, 11560
  • Avenida Presidente Masaryk
    1 min walk
  • Maison Belen
    1 min walk
  • Polanco Station
    7 min walk
  • Mexico City (MEX-Mexico City Intl.)
    32 min drive

Room options

View all photos for Penthouse with jacuzzi

Penthouse with jacuzzi

Penthouse with jacuzzi

  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Apartment, 1 King Bed

Free minibar items, in-room safe, individually furnished, desk

Executive Apartment, 1 King Bed

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment, 1 Queen Bed

Free minibar items, in-room safe, individually furnished, desk

Executive Apartment, 1 Queen Bed

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

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Restaurant
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4.3 out of 5, Excellent, (597)
The price is AU$303
for 1 room
includes taxes & fees
1 Jan - 2 Jan
Suites Obelisk

About the area

Mexico City

With a stay at FlowSuites Polanco, you'll be centrally located in Mexico City, steps from Avenida Presidente Masaryk and within a 5-minute walk of Lincoln Park. .This hotel is 0.7 mi (1.1 km) from Auditorio Nacional and 0.9 mi (1.5 km) from Parque Zoologico de Chapultepec.

What's nearby

  • Avenida Presidente Masaryk - 1 min walk
  • Parque Zoologico de Chapultepec - 8 min walk
  • Auditorio Nacional - 14 min walk
  • National Museum of Anthropology - 18 min walk
  • Angel of Independence Monument - 4 min drive

Getting around

  • Polanco Station - 7 min walk
  • Mexico City Buenavista Station - 19 min drive
  • Benito Juarez International Airport (MEX) - 32 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Café Toscano Polanco - ‬1 min walk
  • ‪Restaurante Mythos - ‬1 min walk
  • ‪Caffe Biscottino - ‬2 min walk
  • ‪Agua y Sal Cebichería - ‬3 min walk

About this property

FlowSuites Polanco

Hotel with a 24-hour front desk, steps from Avenida Presidente Masaryk
FlowSuites Polanco offers 12 accommodations with minibars (stocked with some free items) and safes. These individually furnished accommodations have separate sitting areas. LED televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 12 individually furnished guestrooms, featuring kitchenettes with refrigerators and stovetops. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Local area shuttle (surcharge)

Family friendly

  • Kitchenette
  • Laundry facilities
  • Microwave
  • Fridge
  • Separate dining area

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 200
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Free bottled water
  • Free minibar (some items)
  • Kitchenette
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Free local calls
  • In-room massage
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 915 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 26 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: MXN 915 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property is professionally cleaned

Property is also known as

Casa Castelar Aparthotel
Casa Castelar Aparthotel Mexico City
Casa Castelar Mexico City
FlowSuites Polanco Aparthotel
FlowSuites Aparthotel
FlowSuites
FlowSuites Polanco Mexico City
FlowSuites Polanco Apartment
FlowSuites Apartment

FlowSuites Polanco Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 160 out of 353 reviews" "
Rating 8 - Good. 112 out of 353 reviews" "
Rating 6 - Okay. 53 out of 353 reviews" "
Rating 4 - Poor. 12 out of 353 reviews" "
Rating 2 - Terrible. 16 out of 353 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verónica A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Omar
Si te toca el 4to piso el ruido de la bomba de agua hace demasiado ruido toda la noche
Stayed 3 nights in Aug 2024

10/10 Excellent

Wilfrido

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the mini apartment concept. Reasonably priced. Very courteous personnel.
Stayed 1 night in Jul 2024

6/10 Okay

Ramses

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
NO AIR CONDITIONS
Need to provide a solution during the hot days. NO AIR CONDITIONS. Location is excellent and staff excellent
Stayed 5 nights in Jun 2024

10/10 Excellent

sergio, houston

Stayed 1 night in May 2024

10/10 Excellent

Julio, Monterrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar privilegiado, muy seguro, se puede caminar muy tranquilo y comer en muchos lugares.
Stayed 1 night in May 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We like to stay at FlowSuites Polanco when visiting CDMX. As usual, we enjoyed our visit, the staff is really friendly and the room spacious. Our only comment is that this time the suites were booked and we took a regular room. It didn't have a view to the street, it was at the "back" of the hotel and no ventilation, it was extremely hot. The hotel doesn't have AC but it has never been a problem because the suites have proper ventilation through the windows, not in room 103. If you can't add AC please install proper fans in the room and living room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Joel

Stayed 2 nights in Mar 2024

6/10 Okay

Eduardo

Business traveller
Liked: Cleanliness, room comfort
Service is going way down
How is it possible you charge for a lost plastic key?. THis is th third time there is no body lotion in the bathroom and I have to ask for it. Space between bed and window is not enogh to pass thru, everytime I wanted to open the windo I had to ggo over the bed.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ramses

Business traveller
Liked: Property conditions & facilities, room comfort
Shower head 104
Excellent place just need to work on the shower head.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ricardo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place !!!
Stayed 3 nights in Dec 2023

8/10 Good

Javier

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little loud but comfortable
The room was spacious and comfortable. The minor problems were that there was no nightstand and I had to stand on the bed to draw the shades. Major problem was seepage of music all day and night until 10 pm.
Stayed 3 nights in Nov 2023

10/10 Excellent

Leonardo G

Stayed 3 nights in Oct 2023

2/10 Terrible

HOSEON

Stayed 2 nights in Sep 2023

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Stayed 3 nights in Aug 2023

10/10 Excellent

Yasuo

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little property in a nice area with great restaurants in Mexico City...staff friendly and helpful..
Stayed 1 night in Jun 2023

10/10 Excellent

Abdulhai, SOUTHPORT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great staff
Stayed 2 nights in May 2023

6/10 Okay

Jonathan

Stayed 3 nights in May 2023

6/10 Okay

Hugo

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Don’t have A/C, WiFi, food pantry,
Stayed 2 nights in Apr 2023

2/10 Terrible

Rafael

Stayed 1 night in Apr 2023

8/10 Good

Maria

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, nice area Missing air conditioner but i never been there in summer time so fan was good
Stayed 1 night in Apr 2023

10/10 Excellent

Maria

Stayed 3 nights in Apr 2023

2/10 Terrible

Juan C

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The receptionist didn’t give me appropriate info about where and how to park my car. The hotel doesn’t have parking spot. The property is old. There are several bars around and you can hear the noise from the room.
Stayed 2 nights in Mar 2023