With a stay at Novotel Mexico City Toreo in Naucalpan, you'll be within a 5-minute drive of Toreo Parque Central and Centro Citibanamex Convention Center. .This eco-certified hotel is 4 mi (6.5 km) from Chapultepec Park and 4.1 mi (6.7 km) from Plaza Satelite Shopping Center.
What's nearby
Toreo Parque Central - 3 min drive
Centro Citibanamex Convention Center - 4 min drive
Auditorio Nacional - 6 min drive
Plaza Satelite Shopping Center - 6 min drive
Angel of Independence Monument - 7 min drive
Getting around
Cuarto Caminos Station - 3 min drive
Mexico City Buenavista Station - 22 min drive
Benito Juarez International Airport (MEX) - 36 min drive
Restaurants
Café Etrusca Dist Naucalpan - 8 min walk
Cielito Querido Café - 2 min walk
Super Tortas Calientes los Güeros - 2 min walk
Pollo Feliz - 7 min walk
Heliana - 2 min walk
About this property
Novotel Mexico City Toreo
Eco-certified hotel with 3 restaurants and a 24-hour front desk
Novotel Mexico City Toreo offers 168 air-conditioned accommodations with minibars and safes. 50-inch plasma televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.
This Naucalpan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Make yourself at home in one of the 168 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite at one of the hotel's 3 restaurants. Buffet breakfasts are served on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Planning an event in Naucalpan? This hotel has 215 square feet (20 square meters) of space consisting of conference space and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
Novotel Mexico City Toreo has 3 restaurants on site.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Secured covered valet parking on site (MXN 120 per night; includes in/out privileges)
Height restrictions apply for on-site parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Food and drink
Buffet breakfast available for a fee 6:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends: MXN 299 per person
3 restaurants
Family friendly
Soundproofed rooms
Conveniences
Banquet hall
Lift
Front-desk safe
Water dispenser
Guest services
24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Luggage storage
Tour/ticket assistance
Business services
Business centre
Conference space (215 square feet)
Coworking spaces
Meeting rooms - 5
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
Vegan dining options
Vegetarian dining options
Room amenities
Bedroom
Air conditioning
Bed sheets
Blackout drapes/curtains
Heating
Bathroom
Eco-friendly toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels
Toothbrush and toothpaste (on request)
Entertainment
50-inch plasma TV
TV channels
Food and drink
Free bottled water
Minibar
More
Bulk dispenser for toiletries
Desk
Desk chair
Eco-friendly cleaning products provided
Free local calls
Free newspapers
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Mobile key entry
Phone
Safe
Soundproofing
Water-efficient showers only
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 1:00 PM
Contactless check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of MXN 350 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Payment types
Important information
Optional extras
Fee for buffet breakfast: approximately MXN 299 per person
Airport shuttle fee: MXN 490.00 per vehicle (roundtrip, maximum occupancy 4)
Airport shuttle fee per child: MXN 490.00 (up to 5 years old)
Covered valet parking fee: MXN 120 per night (in/out privileges)
Pet fee: MXN 350 per pet, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
We should mention
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Novotel Mexico City Toreo
Novotel Mexico City Toreo Hotel
Novotel Mexico City Toreo Naucalpan
Novotel Mexico City Toreo Hotel Naucalpan
Novotel Mexico City Toreo (Opening July 2021)
Novotel Mexico City Toreo (Opening June 2020)
Novotel Mexico City Toreo (Opening March 2021)
Novotel Mexico City Toreo (Opening August 2021)
Novotel Mexico City Toreo (Opening November 2020)
Novotel Mexico City Toreo Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Nice hotel little noisy due to construction next door
Jose
Stayed 3 nights in Aug 2024
10/10 Excellent
Solidservicios
13 July 2024
Solidservicios
Stayed 1 night in Jul 2024
10/10 Excellent
Nathan
11 July 2024
Nathan
Stayed 2 nights in Jul 2024
6/10 Okay
Carlos
Business traveller
27 May 2024
Liked: Cleanliness, amenities
The room service was terrible, I tried to call them for 1 hour and 30 minutes and they said the line was busy. I went downstairs and they were not busy, and the servers were on their cellphones instead of answering the calls for the customers.
The quality for sure decreased since last year.
The customer service in the restaurant is beyond terrible, there are a couple of young servers that highlight and do an amazing job, unfortunately the other ones are just awful, grumpy and rude, seems like it is a “must have” to be able to work there.
They make you feel that you are getting food for free. TERRIBLE
The breakfast was not great. The food was average and the staff was unfriendly and would prefer to turn down any request.
Only one waiter named Hugo was great, he would ask if you need something and help while displaying great attitude. You rescued our stay!
Brenda
Stayed 7 nights in Apr 2024
8/10 Good
Erik Ivan Rejon
Travelled with family, Travelled with family and small children
I often smelled smoke in the hallway. It appears that the hotel lacks the needed controls to ensure that there is no smoking on premise. As non smoker I am more sensitive to the smell and this impacted my guest experience in a negative way.
Several times there was a smell of cigarette smoke that came out of the hallways. It appears the smoke detectors do not work well. I could not find - at least in my room a no smoking sign.
The water pressure is not what you would expect in such a hotel- especially when it is located in a well-known dangerous zone - Naucalpan. If the area is a disadvantage the hotel should work to ensure that other details of the experience are optimal.