4/10 Poor
hernan
Travelled with partner
18 Oct 2024
Disliked: Cleanliness
The suite was spacious and conveniently located near shopping areas and transportation options, with the beach just a short distance away.
However, there were several downsides to our stay. Upon arrival, we encountered unexpected hidden fees totaling over $107 for three nights ($30 per night plus taxes). Additionally, the room cleanliness left much to be desired, as we found stains on the floor, dust, a broken sink, and a damaged bed. Although the staff did send someone to clean the room the following day, it was an inconvenience.
Another point to note is that the reception area and suites are not in the same location, requiring an Uber ride to reach our room. While one of the receptionists had an unprofessional demeanor and a lack of helpfulness, the male receptionist truly stood out. He went above and beyond to address our concerns and enhance our experience despite the challenges we faced.
hernan
Stayed 3 nights in Oct 2024