2/10 Terrible
Cynthia
Travelled with family
1 Nov 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Not Worth the Money/Go Else Where
Worst experience from check in to check out. No space to leave your car to check in. Every one is in such a rush including valet, Collins Ave there are cars speeding through they don’t give you time to turn right into the hotel. You walk in to check in and the lady was in such a rush, so short answered when I asked about parking or how the towel service worked. Seemed annoyed when I asked again about valet. Got up to our rooms it was freezing and we changed the temperature but it never seemed to warm up. The pool down stairs seems a bit too salty for my kids so we preferred the upstairs pool on the 3rd floor. We couldn’t even relax with all the construction going on all we could hear is the hammer drill since 8am it was worse at the pool on the 3rd floor. I came with my family from up north to spend a relaxing day and I ended up leaving more stressed and frustrated. I have a video of how horrible the noise was. If I knew this before hand I much rather saved my money and stayed at a motel. Nobody welcomed you are even said hi, the hotel DOES NOT live up to its name. The construction noise was horrible. So much for a relaxing day.
Cynthia
Stayed 1 night in Oct 2024