10/10 Excellent
Travis
Travelled with family
22 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Elser is our home away from home. The minute we waltzed through the grand lobby with our dog Ricky Ricardo we were welcomed with big smiles and helpful hands. The staff here at this Hotel/Residence Resort is 5-Star 5 Diamond to me in every way. They accommodated my upgrade due to Platinum status, I was given a Rum Punch and a cool towel to clear my hot sweaty forehead. Our dog Ricky Ricardo was given treats and a little water for his doggie bowl. He was prancing around like he owned the place. "El Presidente" we call him at the Elser. Our room was immaculate and the kitchen fully stocked with every utensil, plate, glass, ice, liquor, wine, snacks, etc. The beds are like falling into a cocoon of paradise. Soft down pillows and medium firm mattresses. The location is ideal being next to Freedom Tower, The Heat Dome, & the Cruise Ship Port. Shopping and restaurants on every corner, including Monlolo's and Ceviche 105 our 2 favorites. We will be back 3 more times before the year ends and we can't wait to see everyone. Ricky Ricardo our Perro is already packing his leash and doggie treats!
Travis
Stayed 1 night in Jun 2024