6/10 Okay
Melissa
Travelled with family
27 Nov 2024
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Nice property, but needs work.
The rooms are nicely appointed, very spacious, and clean. However, there's an obvious ongoing maintenance issue here. The elevators were broken on check-in, which made for a tough climb with all my luggage to the 3rd floor. The toilet was running in my bathroom, and while they offered to move me to a new room (thank you), I felt no indication that they planned to fix it. The hot tub was not working and the water was not clean—smelled strongly of mildew. The pool is ice-cold, so I would think they would at least try to clean the hot tub. Breakfast was a bit sad. No coffee creamer, coffee pretty gross from a Nescafe machine, extremely basic food options, rotten fruit. The waffle iron was on and they provided syrup, but no waffle batter. Why was it even there? The pillows were some of the most miserable I've ever encountered—large, square, lumpy, and hard like stiff sofa cushions. Also, there was no blanket, and even with the A/C off, I was cold, forcing me to run the heat. Between that and the running toilet (whihc I tried to fix myself), I felt so wasteful. This seems like it's not a staff issue, but a management issue. (I'm giving it three stars for the comfortable and clean room.)
Melissa
Stayed 1 night in Nov 2024