The accommodation we stayed in at Ramada Fuengirola was outdated and dirty. We experienced the worst customer service we have ever encountered. My family and I extensively travel, and this was the first time we chose to book with Ramada. We were forced to change our original plans due to flight disruptions worldwide caused by the Microsoft outage. As a result, we had to cancel our flights to Tenerife and opted to stay in Fuengirola, which was only a 4-hour drive from Seville, Spain at that time.We encountered issues with the cleanliness of the unit, particularly with the shower drain being clogged. I reached out to Expedia and spoke to hotel receptionist Nora. While I was in the lobby communicating via chat with Expedia, I overheard Nora speaking to Expedia in an unprofessional and irate tone. Despite my showing her a video of standing water in the shower, she dismissed it, insisting that the drain was only running slow and that nothing was wrong claiming it was normal. Nora informed us that there were no other rooms available because the hotel was fully booked. Ramada sent a plumber to inspect the shower drain, but he also claimed that there was nothing wrong with it. Frustrated, we decided to find another hotel in the area.
As we were preparing to depart, the same plumber returned with the maintenance manager to fix the drain. Only then did the plumber acknowledge drain was clogged. We will never return to any Wyndham and Ramada property ever again.