First sight, in front of Hotel, laying a line of homeless, asking for changes or something, follows you to the hotel door. As soon you walked into the hotel, it's hostel feeling, for sure the cheap, smelly, dirty, old, terrible environment. The moment you got the room key, physical actual key, you would have to think to leave. When you walk into the room, OMG, the carpet is dirtier than outside, everything is worse than a hostel in other country, the toilet is broken, and they call it 4 stars?
Immediately called front desk, and got response as it's normal in Italy, it's Italian style. Struggled for 6 hours to deal with front desk, they refused to do anything, due to the reason of it seems clean, fashion, stylish, luxury, and those homeless people were the Urban characteristics in Italy??????????