6/10 Okay
Camellia
Travelled with group
4 Mar 2024
Disliked: Cleanliness, staff & service, amenities
The self check in system is really strange. When we checked in via the self check in kiosk it was difficult to operate and we didn’t see a soul there, Perhaps on account of the off season but it was a strange sensation overall. You don’t get a key or a code, you get a printed QR code that you have to scan. Which you need to even use the elevator or stairs.
This made it super difficult considering we had three people traveling with us and I wonder what the protocol is if there was an emergency given there is literally no staff there at all.
Room wasn’t bad. Large ceilings, big balcony overlooking the lake so that was nice. Dated plug ins and the seal on the shower bottom was broken so showering was kind of impossible. Overall the place looks like a palace when you drive up, with beautiful grounds but it could use some updating and definitely some staff working there
Camellia
Stayed 1 night in Mar 2024