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The hotel offered a very good room - comfortable, clean, spacious, good WiFi and small kitchenette. The check-in with Bruno was very friendly and efficient, but the experiences with other hotel staff were not so good. The breakfast staff in particular were neither friendly nor helpful (even resisting the idea of refilling the scrambled eggs with more than half an hour still left for breakfast) and they were very poor at clearing tables - we watched many guests walk in to see empty tables but filled with dirty plates, and no sign of the staff. This aside, the hotel has much to offer and the price is very reasonable - they just need some staff with smiles and a bit more customer-service thinking.

I travel around the world for business, and this hotel has a bad customer service. There’s a lack of training and leadership. Towels and bathroom was dirty and dust everywhere. Restaurant food was the worst and expensive for the quality offered. I’m not coming I don’t recommend HPlus hotel. Bad customer service will keep people from returning to this place. When I booked this place it was the most expensive hotel in town, that’s why I booked, expecting the best of Palmas, but was disappointed.