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Very friendly staff, nice breakfast. Gorgeous views.

Good: There was a singing room for singing. Amazing views to the mountains from the rooms at the back of the hotel. Breakfest was good and the staff spoke Italian and perfect English. Improvements: I wish staff would speak Finnish language.

Grand Hotel San Marino is just outside the main wall of the city what make is possible to be able to park but you are still a few steps from the main entrance. Beautiful view from the room and restaurant associated with the hotel is one of the best ones in town.

Trying to figure out how to unload luggage gave us a bit of stress, but the local people were amazing to help us. The area is amazing, wished we would have had more time to tour. The room is comfortable, but it was a bit warm. We opened up the windows but with the celebration of Halloween was a tad too noisy. Loved hearing the children. The breakfast is very good.

My wife and I didn't make it to the hotel until after midnight. I felt bad that the hotel tried to reach out to me beforehand, to know what time I may arrive, but I was in the mountains and didn't see the message until we arrived at the hotel. The man was waiting for us...asleep on the couch behind his desk. He woke up and greeted us with a smile and was very friendly; he was clearly exhausted but showed no sign of annoyance or frustration with us. This is clearly a family-run business, and they do a fabulous job with it. It was almost as if he was just glad we made it there safely. After we checked in, he told us to have a good night and laid back down on the couch behind the lobby desk. The next morning, we checked out with ease and we're treated greatly by the woman at the desk. This was a great hotel experience.

Staff members are excellent in service