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Reef Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Reef Hotel

Outdoor pool
Lobby
Beach nearby, beach umbrellas, beach towels
Beach nearby, beach umbrellas, beach towels
Family Room, Garden View, Garden Area

Reviews

6.8 out of 10

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast available
  • Pool
  • Room service
  • 24/7 front desk

Explore the area

Map
Mount Kenya Road, Mombasa, 80100
  • City Mall
    14 min walk
  • Haller Park
    15 min walk
  • Nyali Beach
    3 min drive
  • Mombasa (MBA-Moi Intl.)
    37 min drive

Room options

View all photos for Standard Room, Sea View, Sea Facing

In-room safe, desk, free WiFi, bed sheets

Standard Room, Sea View, Sea Facing

  • 28.0 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, Garden View, Garden Area

Family Room, Garden View, Garden Area

Family Room, Garden View, Garden Area

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room, Non Smoking, Garden View

In-room safe, desk, free WiFi, bed sheets

Standard Double Room, Non Smoking, Garden View

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Run Of the House

In-room safe, desk, free WiFi, bed sheets

Run Of the House

  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Double Bed

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About the area

Mombasa

Located in Mombasa, Reef Hotel is by the ocean, within a 5-minute drive of Haller Park and City Mall. .This beach hotel is 1 mi (1.7 km) from Nyali Beach and 1.5 mi (2.4 km) from Wild Waters.

What's nearby

  • City Mall - 14 min walk
  • Wild Waters - 3 min drive
  • Nyali Beach - 3 min drive
  • Nguuni Nature Sanctuary - 4 min drive
  • Bamburi Beach - 10 min drive

Getting around

  • Mombasa (MBA-Moi Intl.) - 37 min drive

Restaurants

  • ‪Cafesserie - Maison de qualitè - ‬15 min walk
  • ‪Java House At Total - ‬2 min drive
  • ‪Java Nyali - ‬11 min walk
  • ‪Tapas Cielo - ‬12 min walk
  • ‪Zero 01 Lounge - ‬16 min walk

About this property

Reef Hotel

Beach hotel with outdoor pool and family fun
Reef Hotel offers 146 accommodations with safes. Rooms open to balconies. This Mombasa hotel provides complimentary wireless Internet access. Bathrooms include showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 146 guestrooms. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Onsite venue - restaurant.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Reef Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

Dutch, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: KES 1200 per person
  • 1 restaurant
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • BBQ grill(s)
  • Beach umbrellas
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KES 1200 per person
  • Airport shuttle fee: KES 2500 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Reef Hotel Mombasa
Reef Mombasa
Reef Hotel
Reef Hotel Hotel
Reef Hotel Mombasa
Reef Hotel Hotel Mombasa

Reef Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 14 out of 95 reviews" "
Rating 8 - Good. 35 out of 95 reviews" "
Rating 6 - Okay. 24 out of 95 reviews" "
Rating 4 - Poor. 11 out of 95 reviews" "
Rating 2 - Terrible. 11 out of 95 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

hafswa

Liked: Staff & service
Good customer Service
Stayed 2 nights in Jul 2024

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service
Authentic Swahili experience.
What's there to say about a hotel started in 1972? If you're looking for modern amenities, you won't find it here. If you're looking for a time capsule of Swahili culture, you will find it here. Rooms have AC, a 3 pools were excellent, ocean view was excellent as well. Breakfast was authentically Swahili with really good mahamris.
Stayed 3 nights in Feb 2024

2/10 Terrible

Tshepo

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Option
Great hotel. Beautiful views of the beach, a nice pool, excellent food and drinks, and helpful staff. I needed to shower after checking out and going diving, and they accommodated my need while also watching my bags. Great service!
Stayed 1 night in Jan 2024

10/10 Excellent

Sharleen

Travelled with family
Liked: Property conditions & facilities
This is a great hotel on the beach. Lots of security so always felt safe. So nice to o have all inclusive so no messing about where to eat. Many choices and all included.
Stayed 2 nights in Nov 2023

2/10 Terrible

Tesfa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 star hotel
Photo of the property needs to be updated because everything is old. Also the room’s toilet has bad odor coming from the sink. Break fast lack variety and cleanliness . Terrible experience!!!
Stayed 1 night in Nov 2023

8/10 Good

Gavril, Buford

Travelled with group
Disliked: Property conditions & facilities
I am a repeat customer that stayed here for weeks at the time. It is not too bad. The rooms need a lot. The entire place need a renovation. The landscape is poorly maintained. The water in the pool smells like birds feathers. The food is good. Compared to similar places is even better. The all inclusive is a joke. While bottled beer and some bottle sodas are included, bottled water is not. I just don't get it! Maybe I am not too smart! At the restaurant they charge you for the free bottle water they put in the rooms unless they serve it by the glass (and the glasses do not look too clean, I doubt that the hotel has a commercial steam dishwasher). The good news is that you can buy good bottled water (Keringet) from the gift shop. The bottled water they put in rooms (Aquelle) does not taste good. The people are nice yet they are properly trained how to explain all inclusive customers why bottled water is not included but bottled sodas are!
Stayed 1 night in Mar 2023

6/10 Okay

PETER

Liked: Cleanliness, amenities
Great beach location. Good service
Stayed 3 nights in Sep 2022

6/10 Okay

Jeremiah

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Run down and too many non residents who pay a small entrance fee to use the facilities while residents who pay much more have no privacy....take care there are thieves working in this hotel also seperately reported by other on line reviewers.
Stayed 14 nights in Dec 2021

8/10 Good

pradeep

Travelled with family
Liked: Staff & service, amenities
Gòod view of ocean, very good gardens and friendly staffing team
Stayed 1 night in Nov 2021

10/10 Excellent

Okumu

Disliked: Staff & service, property conditions & facilities
The rooms looked old, I changed into two different rooms the first one wasn’t smelling fresh and the balcony door couldn’t lock.
Stayed 3 nights in Nov 2021

8/10 Good

Tony

Travelled with group
Liked: Room comfort
Good value
Good value for the money
Stayed 1 night in Sep 2021

6/10 Okay

Kim

Liked: Cleanliness
Stayed 1 night in Aug 2021

8/10 Good

Vince, Bolton

Liked: Staff & service, amenities, property conditions & facilities
I paid in full upon arrival. However upon checking out they demanded a furyher 2000 KES because the dollar / KES rate had changed. I'm sure if it had moved the other way, they would offer me a small refund. I refused to pay but did when it became apparent that the cashier would have the diffetence deducted from his salary. The garden and pool are is fabulous, as are the staff. The rooms are tired though and not really worth the money. The AC is ineffective. I would not stay here again though purely because of the odious practice I've described above.
Stayed 4 nights in Dec 2020

4/10 Poor

Sean

Disliked: Staff & service
Stayed 2 nights in Dec 2020

6/10 Okay

Ronnie, Nairobi

Disliked: Amenities
In general a tired hotel. Bedrooms plain and towels that needed to be replaced 3 years ago.
Stayed 3 nights in Sep 2020

2/10 Terrible

Thokozani

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2020

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

Sami, Lilongwe, Malawi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is nice, with good reseaurants so you don't need to go out for dinner or food if you don't want to. But there is a mall complex less than a mile away if you do want to get some goods for breakfast. That said, they can only be non-perishables, and be careful of eating on your room's porch, because the monkeys can smell food from far away and will come to get some! but the towels are thick and smell quite bad once they get wet,
Stayed 5 nights in Dec 2019

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated and not well kept
Not worth the rate, the hotel was built in 1972 and it looks like it hasn’t been well kept. The cleanliness of the room was also not up to par. We felt like we didn’t get the value of what we paid and many services were beyond lacking. The pictures were misleading as well and we had to argue to get one bed as a couple. It rained on our parade.
Stayed 3 nights in Dec 2019

6/10 Okay

Guest, Nairobi

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Generally okay hotel for the price. Dislike that they do not give bottled water in the rooms and instead have metalic refillable bottles that do not look in good condition. Found a guest at the reception upset and complaining that their phone had been stolen from his room. Good access to the beach with beautiful views of the ocean. Facility has aged and the rooms needs abit of an upgrade to modernize them.
Stayed 1 night in Dec 2019

2/10 Terrible

Brian, Nairobi

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible condition and not worth the money. A total revamp of the property is necessary
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Like: Comfortable room, nice pool, access to beach, generally good food. Dislike: Tanga Bar and Grill - food service has two speeds, dead slow and stop!
Stayed 5 nights in Oct 2019

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019