The staff was wonderful and allowed us to check-in early (b/c rooms were available), but they also let guests drop bags early. The location is great and very central - HOWEVER, it is literally adjacent to the tram stop. That's convenient, but our room was on the front of the building, just above the tram stop, and we heard the tram bells (arrival and departure) all night. It was hard to sleep.
If we were in rooms in a different part of the building, it would have been fine. It was great to have a little kitchenette and overall everything was great.
The only cleanliness issue was on the curtains which led out to the shared balcony. However, I understand those can't be cleaned all the time. There were a number of strange spots/stains on them, so the ones in our room did need cleaning, but we didn't touch them and the rest of the room was comfortable and clean. Also liked that there were additional pillows and duvets available in the closet (both of which we used).