**Awful Family Rental Experience in Tulum – Avoid This Property at All Costs**
**Pros:**
- Convenient downtown location.
**Cons:**
Our family vacation in Tulum quickly turned into a nightmare due to poor management and unacceptable conditions. Here’s why you should steer clear of this property:
**Unwelcoming and Unhelpful Host:**
The host was cold and unaccommodating from the start. There was no proper tour of the property, and communication was difficult due to a language barrier. When we raised concerns, he was stubborn and unwilling to address even basic requests.
**Key Issues:**
The most frustrating part of the stay was the key situation. Despite the property being designed for four people, there was only one key provided!
- If the key is removed from the door, the air conditioning shuts off, leaving the house unbearably hot (85°F or 30°C). It would take up to two hours to cool down.
- This meant we had to wake up our sleeping children at 2 a.m. to let someone back in, or leave someone behind at all times to hold onto the key.
- When we offered extra money for a second key, the host refused, showing no willingness to resolve the issue.
**Unreasonable Policies:**
After experiencing these challenges, we asked for a refund after staying just one night. Our request was outright denied, which added insult to injury.
**Property Maintenance Issues:**
The property was poorly maintained:
- Ants and bugs were a constant issue, especially in the bathroom, which was disappoint