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Fatima Hotel

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fatima Hotel

Front of property
Standard Double Room
Reception
Courtyard
Outdoor pool

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast included
    Breakfast included

Explore the area

Map
80 Ruhengeri, Muhoza, NORTHERN PROVINCE, 0250
  • Musanze Modern Market
    3 min drive
  • Cathedral of Ruhengeri
    3 min drive
  • Shyira Diocese Cathedral
    3 min drive
  • Gisenyi (GYI)
    53 min drive

Room options

View all photos for Standard Double Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

  • 45 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Suite

In-room safe, desk, iron/ironing board, free WiFi

Presidential Suite

  • 198 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Family Apartment

Family Apartment | Living area

Family Apartment

  • 90 sq m
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Standard Single Room, 1 Single Bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Single Room, 1 Single Bed

  • 36 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Suite, 1 Double Bed, Accessible Bathtub, Pool View

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 Double Bed, Accessible Bathtub, Pool View

  • 90 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

In-room safe, desk, iron/ironing board, free WiFi

Executive Room

  • 144 sq m
  • Sleeps 2
  • 1 Double Bed

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includes taxes & fees
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About the area

Ruhengeri

A stay at Fatima Hotel places you in the heart of Muhoza, within a 5-minute drive of Musanze Modern Market and Cathedral of Ruhengeri. .This family-friendly hotel is 1.8 mi (2.9 km) from Shyira Diocese Cathedral and 7 mi (11.2 km) from Red Rocks Arts Centre.

What's nearby

  • Musanze Modern Market - 3 min drive - 3.2 km
  • Cathedral of Ruhengeri - 3 min drive - 2.6 km
  • Shyira Diocese Cathedral - 3 min drive - 2.9 km
  • Ellen DeGeneres Campus of the Dian Fossey Gorilla Fund - 14 min drive - 13.3 km
  • Volcanoes National Park - 18 min drive - 13.8 km

Restaurants

  • ‪Amikus Coffee & Pizza - ‬3 min drive
  • ‪Migano Cafe, Lounge, and Grill - ‬2 min drive
  • ‪Crema - ‬2 min drive
  • ‪Volcana Lounge - ‬1 min drive
  • ‪La Paillotte - ‬3 min drive

About this property

Fatima Hotel

Family-friendly hotel with 3 restaurants and a full-service spa
Fatima Hotel offers 65 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations offer separate sitting areas and include desks. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Flat-screen televisions come with premium cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

FATIMA SPA has 5 treatment rooms. Services include sports massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna. The spa is open daily.
Make yourself at home in one of the 65 guestrooms featuring refrigerators and flat-screen televisions. Rooms have private furnished balconies. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and slippers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a steam room, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get around on the shuttle (surcharge), which operates within 1 kilometers.
Grab a bite to eat at one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. A complimentary English breakfast is served daily from 6 AM to 10 AM.
Featured amenities include a business center, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.
A complimentary English breakfast is served each morning between 6 AM and 10 AM.
Onsite venue - This restaurant specializes in local cuisine and serves lunch and dinner.
Onsite venue #2 - This restaurant serves breakfast only.
Onsite venue #3 - This restaurant specializes in international cuisine and serves lunch and dinner.
24-hour room service is available.

Languages

English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge) up to 1 kilometres
  • Bus station shuttle (surcharge)

Food and drink

  • Free English breakfast available daily 6 AM–10 AM
  • 3 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Private picnics
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Facials
  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Designated smoking areas
  • Mosquito nets
  • Romance packages available

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Separate sitting area
  • Slippers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • COVID-19 testing fee (antigen/rapid screening): USD 5 per person, per stay.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (one way)
  • Pet fee: USD 30 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
A car is required for transportation to and from this property

Property is also known as

Fatima Hotel Ruhengeri
Fatima Ruhengeri
Fatima Hotel Hotel
Fatima Hotel Muhoza
Fatima Hotel Hotel Muhoza

Fatima Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 15 reviews" "
Rating 8 - Good. 8 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2024

2/10 Terrible

wouter

Business traveller
Liked: Cleanliness
Disliked: Staff & service
terrible service in restaurant
the service was terrible in the restaurant. I waited each time, breakfast and dinner, much and much too long for my food.
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Breakfast was excellent. Hot water in the showers was intermittent.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was a modern facility with large rooms, good showers and helpful staff. The breakfast was okay, typical of Rwanda in general. They clearly do lots of conference business there. The lunch buffet was good but pricey for the area at 8,000 RWF. The rooftop view of the volcanoes was incredible and the pool area looked nice though it was too cool to swim while we were there.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to most of the cot attractions. Only 20min drive to kirigi park office and park entrance.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
This is a new property. The rooms were clean, quiet, and comfortable. Taller or larger people might feel a bit claustrophobic in the small "tube-like" showers. The views of the volcanoes were beautiful, and the hotel had a nice restaurant attached and a bar/patio area next to the pool. The location is conveniently located on the main road through town. The grounds are attractive and well maintained. The staff were friendly but did not always follow through (asked for a hair dryer and didn't get one, for example), and we had some issues getting the front desk staff to honor a prepaid reservation (this may have been caused by a staff change but it still seems like important and basic customer service).
Stayed 3 nights in Sep 2018

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very pretty. The reasons it did not get a 5 were: challenges with the water temperature for the shower and breakfast was only "ok" and not on time even though we asked night before if it could please be ready at the time they said it would be. We asked both nights but never was - which was a challenge since we had to leave the hotel early for day activities.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience!!!
Nice hotel in Rwanda!! Everything was nice and the staff was really kind and friendly!!! See you soon!!!!
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
They dud not seem to have my reservation. In the morning, yhey insisted I had to pay for the room again, which delayed my check out.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Enjoyed the stay at Fatima Hotel. Easy to find, rooms are beautiful, and facilities are great.
Stayed 1 night in Apr 2018

8/10 Good

mario

Travelled with partner
Liked: Cleanliness, staff & service
Bel établissement mais les corridors et les salles de bain auraient besoin d’être rafraîchis
Stayed 1 night in Jan 2024

6/10 Okay

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien mais peu de charme
Service impeccable. Propre. Belle piscine et resto sympa. Grandes chambres. L’ensemble est neanmoins froid et aseptisé sans grand charme.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
チェックイン時、予約した部屋が用意されておらず、案内された部屋は浴室が狭くて汚いため、１泊はワンランク下の部屋に宿泊することとなった。他の宿泊客も多くはなく、ホテルはガラガラなのに全く理解できない。しかもフロントの従業員が謝ることもなかった。とても信じられない対応である。家具も調度品もチープで、特に１泊目に滞在した道路側の部屋は車の音で夜もうるさい。二度と利用しない。
Stayed 2 nights in Aug 2019

8/10 Good

Anneli

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018

8/10 Good

Patrick

Liked: Cleanliness
Value for money
Fatima hotel is a average plave to stay, but it is value for money. Specially if you compare the resorts in the area...Fqtima has a great pool area with a nice bar in cottage style. Rooms are fine, however check before staying. Some rooms have some minor issues, but then again: this is Africa after all...
Stayed 1 night in Jul 2018