8/10 Good
Laura Grace
Travelled with family and small children
29 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The pool is beautiful, well layed-out and the swim up bar with ocean views is very inviting. Plenty of fresh clean towels to help yourself to.
I think that more wait staff around the pool would be beneficial as we were sometimes left waiting to order for a while.
Also the pool surface is very scratchy, our feet were left raw and our little one had several scratches.
We were initially put into a room that didn't match the description of what we booked, but this was rectified after 2 nights.
Our room service was a little inconsistent. We were often left without all the clean towels and robes, and we had to skip room service on a couple of occasions as by the time they were ready to clean, we were already back in our room getting ready to go out for dinner. (around 4:00-4:30pm...)
Beds and pillows very comfy. Room aircon very effective and easy to use.
The restaurants on site were average and the quality of the food we received in room service was below average.
I am very glad we didn't go all-inclusive as the restaurants at the port were FAR superior.
Overall a beautiful place to stay, however there are a few things that don't quite feel 5* to me.
Laura Grace
Stayed 7 nights in Oct 2024