I will start with -
PROS: Very good and satisfactory service from Joanne, front desk staff, restaurant staff, security, concierge and shuttle driver. Room was spacious and the location was central to everything.
CONS: Breakfast was mediocre, lack in variety and repeatitive and no western food selection. Room cleanliness - not properly cleaned. I don't like the idea of itemising what I needed done in the room on a daily basis. Although, after 2 days, I was finally given a door sign, the bathroom toiletries, toilet paper, towels and mats were changed/replenished and bins emptied. But, not once was the bathroom floor mopped, dirt/mold growing in the bathroom tiles grout, nor the toilet cleaned in the time of my stay. Dirt from under the bed and chaise lounge and dust from the previous occupants were noticeable on the countertop, desk, bedside and fridge that showed smudges and residue marks. Doors are paper-thin and any sounds from people talking in the hallway to children screaming and rooms being serviced with the doors being shut loudly were unacceptable. Quilts should be shaken to stop it from bunching, which were never done. OJT should be trained and shown the correct and proper way of maintaining hotel rooms. Last, but not the least, the so-called free-wifi is almost not accessible/very-very slow in the room. I expected better from The Carmen Hotel from the hotel reviews and I believed that it all comes down to management.