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Hakuba Alps Hotel

3.0 star property

Photo gallery for Hakuba Alps Hotel

Public bath
Seasonal outdoor pool, a natural pool
Exterior
Property amenity
Seasonal outdoor pool, a natural pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Pool
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

Map
12851 Chikuniotsu, Kitaazumi-gun, Otari, Nagano
  • Hakuba Norikura Onsen Ski Resort
    ‪1 min walk‬
  • Hakuba Koruchina Ski Area
    ‪13 min walk‬
  • Tsugaike Ski Resort
    ‪2 min drive‬

Room options

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

  • 38 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese-style Room, 1 Bedroom, Pets allowed

Japanese-style Room, 1 Bedroom, Pets allowed

Japanese-style Room, 1 Bedroom, Pets allowed

  • 55 sq m
  • Mountain view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Family Studio

Family Studio

Family Studio

  • Sleeps 5
  • 1 Twin Bunk Bed and 2 Twin Beds

View all photos for Standard Suite, 1 Bedroom, Pets allowed

Standard Suite, 1 Bedroom, Pets allowed

Standard Suite, 1 Bedroom, Pets allowed

  • 55 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 38 sq m
  • Mountain view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Japanese-style Room

Japanese-style Room

Japanese-style Room

  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 48 sq m
  • Mountain view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • 100 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

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  • Spa
  • Parking included
  • Free WiFi
3.5 out of 5, Good, (26)
The price is AU$190
for 1 room
includes taxes & fees
12 Apr - 13 Apr
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About the area

Otari

With a stay at Hakuba Alps Hotel in Otari, you'll be 0.1 mi (0.1 km) from Hakuba Valley Ski Area and 8.7 mi (14.1 km) from Hakuba Goryu Ski Resort. .This family-friendly hotel is 6.8 mi (10.9 km) from Hakuba Happo-One Ski Area and 1.1 mi (1.8 km) from Tsugaike Ski Resort.

What's nearby

  • Hakuba Norikura Onsen Ski Resort - 1 min walk - 0.0 km
  • Hakuba Valley Ski Area - 1 min walk - 0.0 km
  • Hakuba Koruchina Ski Area - 13 min walk - 1.1 km
  • Tsugaike Ski Resort - 2 min drive - 1.8 km
  • Hakuba Goryu Ski Resort - 15 min drive - 14.1 km

Getting around

  • Chikuni Station - 5 min drive

Restaurants

  • ‪岩岳スカイアーク Iwatake Sky Arc - ‬16 min drive
  • ‪キッチン栂の森 - ‬29 min drive
  • ‪レストラン アルプス - ‬5 min drive
  • ‪Hakuba Mountain Harbor - ‬16 min drive
  • ‪THE CITY BAKERY - ‬16 min drive

About this property

Hakuba Alps Hotel

Family ski hotel with 3 restaurants
Hakuba Alps Hotel offers 121 accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bidets, and complimentary toiletries. Housekeeping is provided daily.
Hot springs and complimentary bicycles are featured at the hotel. A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, HakubaNorikuraOnsen. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are hot springs on site.

Stay in one of 121 guestrooms featuring flat-screen televisions. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets.
Take time to pamper yourself with a visit to the full-service spa. A hot tub and a sauna offer a relaxing way to wind down after a day on the slopes. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and ski storage.
Satisfy your appetite at one of the hotel's 3 restaurants. Buffet breakfasts are available daily from 7 AM to 9 AM for a fee.
Featured amenities include a safe deposit box at the front desk, an elevator, and a vending machine. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Hakuba Alps Hotel has 3 restaurants on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 9 AM for a fee: JPY 1,000 for adults and JPY 700 for children
  • 3 restaurants

Things to do

  • Arcade/game room
  • Downhill skiing
  • Free bicycle rentals
  • Full-service spa
  • Hot springs
  • Hot tub
  • Mini golf
  • Natural pool
  • Ropes course
  • Sauna
  • Seasonal outdoor pool
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Sledding
  • Snow sports gear
  • Snowshoeing
  • Steam room
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Mini golf
  • Seasonal outdoor pool

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve
  • In the mountains
  • On the boardwalk/promenade

Full-service spa

  • Hot/mineral springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1000 for adults and JPY 700 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hakuba Alps Hotel Otari
Hakuba Alps Otari
Hakuba Alps
Hakuba Alps Hotel Hotel
Hakuba Alps Hotel Otari
Hakuba Alps Hotel Hotel Otari

Hakuba Alps Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 6 out of 12 reviews
Rating 8 - Good. 4 out of 12 reviews
Rating 6 - Okay. 1 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adam Nicholas

Stayed 1 night in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and onsen and 2 minute walk to lifts
Stayed 4 nights in Feb 2025

6/10 Okay

Raquel

Liked: Cleanliness, property conditions & facilities, room comfort
Good but do your research
My new hubby and I stayed here for a few nights for skiing. Overall had a good time the rooms were spacious, clean and tidy and right outside of the ski slope. However no where on the booking told us that there were no currency exchange options or ATM in the hotel. Luckily we had the exact amount of money otherwise we would’ve had to bus it back to a main area (20-40mins) to get cash to hire our ski gear. There’s minimal food options around the area however the hotel had a buffet Brekky/dinner option (no lunch but there is a cafe at the ski slope) which was great and allowed eftpos. Times for this were limited though Brekky only 7-8:30am and dinner 6-8pm. There’s not much in terms of snack food to buy in or around the hotel so be sure to bring some before you get there. While we were out skiing room service came and took our towels but didn’t replace them so we had to grab some from reception but otherwise had a good stay. The outdoor pool party area was awesome with outdoor hot tubs which was a highlight. The hotel had an eery haunted vibe to it but added some character so we didn’t mind.
Stayed 2 nights in Jan 2025

10/10 Excellent

Clyner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and staff. The facility is a little dated but otherwise very clean and well-maintained.
Stayed 3 nights in Jan 2025

8/10 Good

Lawrence

Stayed 1 night in Dec 2024

8/10 Good

Hiroya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お酒も安く楽しめました
Stayed 1 night in Mar 2025

8/10 Good

Lok Man

Stayed 1 night in Feb 2025

10/10 Excellent

たつよし

Stayed 1 night in Feb 2025

10/10 Excellent

ki

Stayed 5 nights in Feb 2025

10/10 Excellent

Yoshizumi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ゲレンデへのアクセスが良く、子連れのスキーでしたが楽しめることができました。
Stayed 1 night in Jan 2025

2/10 Terrible

Takashi

Travelled with family
Disliked: Cleanliness, staff & service
駐車場が少なくほとんど離れており、ホテルまで坂なので離れた場所は最悪です。駐車場の管理人態度が醜いです。客に命令口調であり得ないかなり頭にきました。 チェックインも15時が16時になり、スペアキーもなく、部屋のポット清掃もされておらず、部屋は新しいタイプで綺麗なのに正直終わってます。スタッフ外人だらけでここは全てが中途半端です。外観、内装、体験プランなどを東京の会社に依頼して良くはなったのかもしれませんが、従業員の教育不足でホスピタリティがない為かなり驚きが多いホテルでした。唯一はスキー場へのアクセスとリフト料金のサービス、雪の中の真冬のプール体験は最高でした。サービスを求めない方なら我慢できるかと思いますが、ホームページ写真に騙されると必ず後悔すると思います。
Stayed 1 night in Dec 2024

8/10 Good

miho

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
年末の為忙しそうだったけど、スタッフの対応がよかったです
Stayed 1 night in Dec 2024