With a stay at Cloud Hotel & Suites in Nairobi (Parklands), you'll be within a 15-minute drive of Yaya Centre and Thika Road Mall. .This hotel is 7.7 mi (12.5 km) from Nairobi National Park and 0.1 mi (0.1 km) from Diamond Plaza II.
What's nearby
The Aga Khan University Hospital - 14 min walk - 1.2 km
University of Nairobi - 3 min drive - 2.6 km
Sarit Centre - 4 min drive - 2.6 km
Westgate Shopping Mall - 4 min drive - 2.3 km
United Nations Office at Nairobi - 8 min drive - 5.8 km
Getting around
Syokimau Station - 31 min drive
Jomo Kenyatta Intl. Airport (NBO) - 34 min drive
Restaurants
Maru Bhajias - 2 min walk
Red Ginger - 7 min walk
Parklands 2nd Avenue - 8 min walk
Java House - Aga Khan University Hospital - 11 min walk
Java Express - M.p Shah - 16 min walk
About this property
Cloud Hotel & Suites
Hotel connected to a shopping center in Parklands with free parking
Cloud Hotel & Suites offers 39 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.
An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 39 air-conditioned rooms featuring refrigerators and LCD televisions. Wired and wireless internet access is complimentary, while iPod docking stations and satellite programming provide entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Be sure to enjoy recreational amenities, including an outdoor pool, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at the hotel's restaurant, where you can take in the pool view and dine alfresco. Or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Onsite venue - Overlooking the pool, this restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.
24-hour room service is available.
Languages
English, French, Russian
Property amenities
Internet
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Food and drink
Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 9 per person
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service
Things to do
Indoor pool
Outdoor pool
Sauna
A hot tub
Steam room
Family friendly
Babysitting (surcharge)
Free cots/infant beds
Indoor pool
Laundry facilities
Outdoor pool
Fridge
Soundproofed rooms
Conveniences
ATM/banking services
Banquet hall
Lift
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Turndown service
Wedding services
Business services
24-hour business centre
A meeting room
Outdoors
Free pool cabanas
Pool umbrellas
Spa
Aromatherapy
Massage - deep-tissue
Turkish bath/hammam
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Check-in start time: noon; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:30 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property
Payment types
Important information
Optional extras
Fee for buffet breakfast: approximately USD 9 per person
Airport shuttle fee: USD 30 per vehicle (one way)
Rollaway bed fee: USD 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
We should mention
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi
Cloud Hotel & Suites Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 23 out of 93 reviews" "
10 - Excellent
23
Rating 8 - Good. 34 out of 93 reviews" "
8 - Good
34
Rating 6 - Okay. 12 out of 93 reviews" "
6 - Okay
12
Rating 4 - Poor. 12 out of 93 reviews" "
4 - Poor
12
Rating 2 - Terrible. 12 out of 93 reviews" "
2 - Terrible
12
7.2/10
Cleanliness
7.4/10
Staff & service
7.6/10
Amenities
6.6/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
8/10 Good
Claudina
23 Aug 2024
Staff very professional and kind.
Claudina
Stayed 1 night in Aug 2024
6/10 Okay
Phabeeo
6 July 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Personally, the place was bit hard to be found.
The room is very old and need some updates.
Staff were very good and professional.
Our hotel room was extremely small, and the beds felt like box springs. Not to mention their was a party going on upstairs in the banquet hall that went until 3 in the morning. So no sleep from all the noise and bad beds. The pool and jacuzzi was filthy. The hotel was also hard to find as it is inside a shopping mall on the top floor.
It was inside a rundown plaza mall. Trash everywhere. The hotel was dated. The walls in the room were dirty, the towels were old and material raveling apart. The beds were very hard. The room was very tight. There was bugs. I checked in at 8:30 pm and checked out within an hour. I rebooked at the Hilton hotel. Could not take the smell and the area didn’t feel safe. The pictures on expedia doesn’t look the same as the hotel.
Liked location, price and facilities.
Did not like too many stairs and steep ramp going to the dinning area
Sadrudin
Stayed 4 nights in Mar 2023
2/10 Terrible
Paul
Travelled with partner
8 Mar 2023
Liked: Amenities
Disliked: Staff & service
No what I expected. 1. It’s a hotel in the mall. 2. Very noisy in the morning. 3. problems with parking, and when we asked for help, the manager does not talk directly to us, but instead talks to the employees in front of us and the employee talk to us. 4. They owe us 50ksh for parking. Try Cysuites Apartment Hotel instead!
The room itself looked well appointed, with an worn out wash basin.
Random water cuts. I couldn’t wash or take a shower. Noisy room with constantly people talking loudly right in front of the door. Stuffy room with very little ventilation. I tried to nap after a tiring trip. After two hours, I checked out and went to another hotel.
It’s hard to find the hotel in the middle of a chaotic mall.
The room they had for us was not what was advertised. It did not match the exaggerated review score. Another room they offered us was in maintenance and the third one smelled so bad we could not sleep in it. When we asked hotels.com to transfer our reservation they and cloud hotel declined. We walked away knowing we were losing our money. It was horrible and I will not use hotels.con ever again if they don’t refund or credit me the hotel fee. Be aware - hotels.con cares more about their hotels tha their customers it seems to me.
The staff at this hotel really stands out. Always on their toes to offer you anything that you may please. Beautiful views, great standard, clean and safe. Diamond plaza offers below the hotel is worthy of a stroll, and location is prime. Gym is high quality and free, pool is good. The only thing this hotel could benefit from is an outside area. Everything is inside, including the pool.