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Sunstar Hotel

3.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sunstar Hotel

Front of property
Deluxe Twin Room | Living area
Interior entrance
Bar (on property)
Bar (on property)

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
Thika Superhighway, Exit 7, Along Garden Estate Road, Nairobi
  • Garden City Mall
    4 min drive
  • Thika Road Mall
    6 min drive
  • Karura Forest
    6 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    42 min drive

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 22 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Nairobi

A stay at Sunstar Hotel places you in the heart of Nairobi, within a 10-minute drive of Thika Road Mall and Karura Forest. .This hotel is 3.6 mi (5.8 km) from Moi International Sports Centre and 5.4 mi (8.7 km) from United Nations Office at Nairobi.

What's nearby

  • Garden City Mall - 4 min drive
  • Thika Road Mall - 6 min drive
  • Karura Forest - 6 min drive
  • Moi International Sports Centre - 8 min drive
  • United Nations Office at Nairobi - 10 min drive

Getting around

  • Syokimau Station - 39 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 42 min drive

Restaurants

  • ‪Ashaki Grill - ‬19 min walk
  • ‪Liquid Lounge - ‬2 min drive
  • ‪Art Caffé - Garden City - ‬5 min drive
  • ‪Java House - ‬5 min drive
  • ‪San marino - ‬4 min drive

About this property

Sunstar Hotel

Victorian hotel with 2 restaurants and a rooftop terrace
Sunstar Hotel offers 59 air-conditioned accommodations with minibars and complimentary bottled water. Televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 59 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and slippers. Conveniences include phones, as well as desks and coffee/tea makers.
Pamper yourself with onsite massages or take in the view from a rooftop terrace and a garden. This Victorian hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 40 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary manager's reception is offered each day.
Sunstar Hotel has 2 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee daily 6 AM–10 AM: USD 12 for adults and USD 6 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • Access to nearby health club
  • Access to nearby outdoor pool
  • Billiards/pool table
  • Racquetball/squash

Family friendly

  • Access to nearby outdoor pool
  • Laundry facilities
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 40

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • Manicures and pedicures
  • Massages

Accessibility

  • This property does not have any lifts

More

  • Couples dining
  • Mosquito nets
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Heating
  • Portable fan

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 12-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • In-room dining only
  • Minibar
  • Fridge

More

  • Desk
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 12 for adults and USD 6 for children
  • Airport shuttle fee: USD 30 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Set meals are served in guestrooms only (no menus or public dining)

Property is also known as

Sunstar Hotel Nairobi
Sunstar Nairobi
Sunstar Hotel Hotel
Sunstar Hotel Nairobi
Sunstar Hotel Hotel Nairobi

Sunstar Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 2 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 2 out of 6 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All neat and clean. Room was very presentable. Did not like the bathroom door opening into the basin! A sliding door would have been better.
Stayed 1 night in Jan 2021

6/10 Okay

Geoffrey, Houston. Texas

Liked: Staff & service
Seure hotel
Good location. Breakfast was good. Bar next to it can be noisy.
Stayed 1 night in Dec 2017

2/10 Terrible

Thomas, Thorold

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely nothing good to say about this hotel
The room was tiny with enough space only for the bed. The floor was sticky and dirty. Virtually everything in the bathroom was broken and the bathroom floor was quite dangerous to walk on. Although the room rate included breakfast the hotel staff were reluctant to honour it. Next door to the hotel is a bar that blasted extremely loud music throughout the night. Very uncomfortable stay.
Stayed 1 night in Aug 2017

8/10 Good

HWAN JOONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

2/10 Terrible

jenni, belgium

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had the worst experience ever, the receptionist and the room cleaner were very rude and unprofessional. Small rooms..
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Shabby place
Quite shabby place. When I arrived by car late in the night, they would not let me in but said the hotel was fully booked (which was not true). When I got in, the receptionist did not find my booking made by hotels.com and neither did she find a booking of my friend made by booking.com. Finally she made some phone calls and a manager came and said that they needed some time to prepare our rooms (although it was almost 2am). We got both upgraded to superior rooms but the standard was really simple and ugly, with horrible red lights. The shower was between the toilet and the sink and the water was pretty cold. The room was clean though and the staff members were ok. Breakfast was very simple. Wi-fi was unstable but better up in the rooms than in the lobby. I was happy I only stayed there for one night.