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The Heron By Sarovar Portico India

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Heron By Sarovar Portico India

Outdoor pool
Exterior
Premium bedding, minibar, in-room safe, individually furnished
Lobby sitting area
Club Room, 1 Queen Bed | View from room

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Gym
  • Room service

Explore the area

Map
Jakaya Kikwete Road, Opposite Provincial Police Headquarters, Nairobi, 00100
  • Uhuru Park
    11 min walk
  • Nairobi Hospital
    14 min walk
  • University of Nairobi
    5 min drive
  • Nairobi (WIL-Wilson)
    12 min drive

Room options

View all photos for Superior Room, 1 Double Bed

Premium bedding, minibar, in-room safe, individually furnished

Superior Room, 1 Double Bed

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Double Bed

Flat-screen TV

Junior Suite, 1 Double Bed

  • 31 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

Premium bedding, minibar, in-room safe, individually furnished

Superior Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Premium bedding, minibar, in-room safe, individually furnished

Standard Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Suite, 1 Double Bed

Premium bedding, minibar, in-room safe, individually furnished

Premier Suite, 1 Double Bed

  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Best Western Plus Meridian Hotel

Pool
Spa
Parking included
Free WiFi
4.4 out of 5, Excellent, (1000)
The price is AU$119
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Best Western Plus Meridian Hotel

About the area

Nairobi

A stay at The Heron By Sarovar Portico India places you in the heart of Nairobi, within a 5-minute drive of City Hall and Nairobi Hospital. .This hotel is 1.4 mi (2.2 km) from City Square and 1.4 mi (2.2 km) from Kenyatta International Convention Centre.

What's nearby

  • Nairobi Hospital - 14 min walk
  • Kenyatta International Convention Centre - 3 min drive
  • Yaya Centre - 4 min drive
  • Nairobi National Museum - 5 min drive
  • University of Nairobi - 5 min drive

Getting around

  • Syokimau Station - 25 min drive
  • Nairobi (WIL-Wilson) - 12 min drive

Restaurants

  • ‪Lava Latte - ‬15 min walk
  • ‪Mugg & Bean - ‬14 min walk
  • ‪Aksum Bar - ‬12 min walk
  • ‪Java Upper Hill - ‬12 min walk
  • ‪The Daily Café & Bistro - ‬16 min walk

About this property

The Heron By Sarovar Portico India

Hotel with 3 restaurants, near Nairobi Hospital
The Heron By Sarovar Portico India offers 108 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.
Make yourself at home in one of the 108 individually furnished guestrooms, featuring refrigerators and minibars. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Regional cuisine at BASHASHA, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
BASHASHA - This coffee shop specializes in Regional cuisine and serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
CASBAH - This bar serves lunch and dinner. Happy hour is offered. Open daily.
MDALASINI - This fine-dining restaurant serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Hindi, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: KES 1500 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • BASHASHA
  • CASBAH
  • MDALASINI

Things to do

  • Fitness classes
  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bath
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Individually furnished
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KES 30.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KES 1500 per person
  • Airport shuttle fee: KES 25 per person (one-way)
  • A late check-out fee will be charged
  • Rollaway bed fee: KES 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 6:00 AM to 6:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Heron Portico
Heron Portico Hotel
Heron Portico Hotel Nairobi
Heron Portico Nairobi
Heron Hotel Nairobi

The Heron By Sarovar Portico India Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 97 out of 291 reviews" "
Rating 8 - Good. 122 out of 291 reviews" "
Rating 6 - Okay. 50 out of 291 reviews" "
Rating 4 - Poor. 14 out of 291 reviews" "
Rating 2 - Terrible. 8 out of 291 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Solomon

Stayed 1 night in Sep 2024

10/10 Excellent

Aynan

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service is 10/10, also is good location close to malls , classy restaurants. I would recommend to everyone that visiting to Nairobi .
Stayed 3 nights in Sep 2024

10/10 Excellent

Timothy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - comfortable and modern but still feels like Africa.
Stayed 3 nights in Jul 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, comfortable with a local appearance - the right balance of traditional Kenya and modern comforts - staff were extremely helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

Yohannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, and has a unique quality and ambiance. Very much liked it.
Stayed 3 nights in Jun 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms, customer service and location
Stayed 2 nights in Jun 2024

10/10 Excellent

Barry, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
It was great, as usual
Stayed 2 nights in Jun 2023

10/10 Excellent

Paula

Liked: Staff & service, amenities, property conditions & facilities
Fabulous breakfast!
Stayed 1 night in Mar 2023

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, amenities
I wouldn’t recommend this hotel for solo female travellers. On check out, the hotel demanded additional payment, and the men behind the front desk displayed aggressive behaviour. It was dark and very early morning with no one around. They called in extra men and wouldn’t let me leave until I paid them around $400USD. I had already paid the hotel for my stay. It was a scary experience.

10/10 Excellent

Merris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Rooms are big and have refrigerators, microwave, tea kettle. We enjoyed our stay. There’s also a pool and gym which we didn’t get to use. Can walk to CBD and arboretum from location
Stayed 2 nights in Jul 2022

8/10 Good

Valerie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2022

6/10 Okay

stephen

Stayed 2 nights in Oct 2021

8/10 Good

Derrick

Liked: Cleanliness, staff & service, amenities
The staff was very attentive and helpful. Room was spacious
Stayed 4 nights in Nov 2021

4/10 Poor

CONOR

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
OK but not ideal for a good night's sleep
Whilst architecturally some nice touches, hotel did not send transfer for airport pick-up. When called, they said had no record. Not the case though. Most frustrating. Service was slow, albeit staff most friendly. Biggest issue was noise. The rooms are not well soundproofed at all. Very lo Iittle sleep.
Stayed 2 nights in Nov 2021

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff,clean,good food and conveniently located near Nairobi CBD.
Stayed 1 night in Oct 2021

4/10 Poor

Malgorzata

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water, poor internet.
Internet was terrible. No hot water. I didn't take a hot shower for 3 days.
Stayed 2 nights in Aug 2021

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
5 Star with 5 stars in reserved......period
Stayed 5 nights in Feb 2021

8/10 Good

Abdi, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was amazing here. But the internet was really slow in my room and kept disconnecting. The food also takes forever to come to your room and the water completely turned off on my last day here. Other than that it was a very pleasing stay but not exceptional
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2020

6/10 Okay

Ham, Nairobi

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Worn out and old. It takes hours for reception to answer calls
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Not far from airport, Swahili style structure, staff very accommodating
Stayed 1 night in Dec 2019

8/10 Good

JaneM, Toronto, Canada

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quiet and quite well cared for. It has 2 restaurants with quite good food. It also has a good gym and nice pool. The beds are comfortable. It is a very good place to stay in Nairobi.
Stayed 2 nights in Dec 2019

10/10 Excellent

Nino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nic hotel in Nairobi
Very nicely located hotel, very helpful staff and reception, good facilities such as gym, sauna, pool, excellent breakfast included. Rooms are clean and cleaned every dayI would go there again. The shower isn't very comfortable/modern but for the price it's a good deal
Stayed 3 nights in Nov 2019

8/10 Good

Orisunmbola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for Money Right In the Middle Of Nairob
This hotel is good value for money in a good and accessible area of Nairobi. The food could be better - Breakfast is plain and even the ala carte menu wasn't fantastic. The service is just ok but yet again on this stay, their hot water system needs a real overhaul - getting a hot shower is a tall order particularly at 4am.
Stayed 1 night in Nov 2019