I'm glad I read all of the other reviews just before I got here! Don't expect the hotel reception staff to speak any English, and be prepared to move to a different "hotel". This seems to be a large building of multiples hotel-style rooms which is shared between a number of hotels. When I arrived, the entrance was not obvious as you need a passcode to get into the building (luckily another guest let me in). My fully-booked-and-paid-for reservation was nowhere to be found until the gentleman on the front desk decided to check with the other hotel across the courtyard. I then had to take all of my luggage down a few flights of stairs and back up another two on the other side of the building. Again, almost no English spoken here, a difficult check in process. On
Despite this, room was clean and comfortable, as was the bathroom. Housekeeping service was good and room facilities like air con were also fine. The neighbourhood isn't spectacular, but then not much in Napoli is. This was at least walkable to the train station which is what I needed.
I'm not usually a loud, arrogant traveller expecting English everywhere throughout Europe, but considering the confusion around the check-in procedure of this "hotel" it would be appreciated if there could be more of an effort made.