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Palazzo Caracciolo Naples

4.0 star property

Photo gallery for Palazzo Caracciolo Naples

Lobby
Premium bedding, minibar, in-room safe, desk
LCD TV
Breakfast, lunch and dinner served
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Parking available
  • Pet-friendly

Explore the area

Map
Via Carbonara 112, Naples, NA, 80139
  • Via Toledo
    ‪3 min drive‬
  • Molo Beverello Port
    ‪4 min drive‬
  • Port of Naples
    ‪5 min drive‬
  • Naples (NAP-Naples Intl.)
    ‪56 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

  • 24 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Duplex)

LCD TV

Junior Suite, 1 King Bed (Duplex)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds (Scaramanzia)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds (Scaramanzia)

  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Terrace

  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Family Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Single Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 Single Bed

  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, Multiple Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Multiple Beds

  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Single Beds (Duplex)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds (Duplex)

  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Nobili)

LCD TV

Junior Suite, 1 King Bed (Nobili)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Family Room, 1 King Bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Queen Bed

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Terrace

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property

Royal Continental Hotel Naples

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (1222)
The price is AU$442
for 1 room
includes taxes & fees
29 Apr - 30 Apr
Royal Continental Hotel Naples

About the area

Naples

A stay at Palazzo Caracciolo Naples places you in the heart of Naples, within a 15-minute walk of Spaccanapoli and Naples Underground. .This luxury hotel is 0.6 mi (1 km) from Naples National Archaeological Museum and 1.5 mi (2.5 km) from Via Toledo.

What's nearby

  • Spaccanapoli - 7 min walk - 0.6 km
  • Naples National Archaeological Museum - 12 min walk - 1.0 km
  • Via Toledo - 3 min drive - 2.5 km
  • Molo Beverello Port - 4 min drive - 3.6 km
  • Port of Naples - 5 min drive - 4.4 km

Getting around

  • Piazza Cavour Station - 7 min walk
  • Naples (INP-Naples Central Rail Station) - 13 min walk
  • Naples Intl. Airport (NAP) - 56 min drive

Restaurants

  • ‪Insolito La Pizzeria Gourmet - ‬3 min walk
  • ‪Lombardi 1892 - ‬7 min walk
  • ‪Pasticceria Capriccio di Capparelli R. - ‬2 min walk
  • ‪Caffe Foria - ‬6 min walk
  • ‪È pronto o mangià - ‬5 min walk

About this property

Palazzo Caracciolo Naples

Luxury hotel with a fitness center and a steam room
Palazzo Caracciolo Naples offers 145 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a steam room, and a fitness center.

Guests under 14 years old are not allowed in the fitness facility or hot tub.

Make yourself at home in one of the 145 guestrooms featuring minibars and LCD televisions. Satellite television is provided for your entertainment. Private bathrooms with bathtubs or showers feature bidets and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on the many recreational opportunities, including an indoor pool, a steam room, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 8 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Palazzo Caracciolo Naples has a restaurant serving breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Valet parking on site (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift (79 centimetre wide door)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
  • Swimming pool
The following facilities are closed on Sunday and Monday:
  • Full-service spa
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 11 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT063049A13CX7WUL5

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 14 years old are not allowed in the fitness facility or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli
Palazzo Caracciolo Naples Hotel
Palazzo Caracciolo Naples Naples
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Naples Hotel Naples

Palazzo Caracciolo Naples Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 476 out of 1000 reviews
Rating 8 - Good. 369 out of 1000 reviews
Rating 6 - Okay. 99 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

olivier

Liked: Cleanliness, property conditions & facilities
Great location, lack of international comfort
Centrally located, the hotel is within walking distance of the historical center. Room was large but mattress was not great. TV had no foreign speaking channel at all, which is surprising for a Hilton hotel and one for business people. Also only one international plug in the room.
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a not so great area.
This hotel grew on me. The room wasn’t warm and inviting, but I liked the high ceilings. There were lovely parts of the hotel we did not have time to explore. It was disappointing to have the “pool” be only a jacuzzi that closes early and was closed completely on Christmas Day. I book hotels to specifically use the pool and gym. Otherwise it was nice. It is in a not so great neighborhood. Lots of men just hanging out in front of stores late at night. There is a laundromat down the street you can do coin operated self-service.
Stayed 2 nights in Dec 2024

2/10 Terrible

kai

Disliked: Cleanliness, staff & service, property conditions & facilities
Fell down the narrow stair in our room Water was to hot Staff was rude Super hot in the room
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun trip!
Great place to stay. Traffic noise was evident but quieted down substantially by 9pm. We would stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

dana

Travelled with partner
Restaurant is expensive and not great.. but all the rest is very nice
Stayed 3 nights in Oct 2024

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
A scam hotel not as described on website
Not at all as described. We booked the hotel because of the hot tub and sauna which I wanted to use every day. Nothing on the website explained this had to be pre-booked for a large fee, and that it would frequently be booked up. I was there for five days and we never got to use the hot tub or sauna. False advertising. Service was absolutely appalling. The room was only made up for one person, and when we asked for a second bathrobe for my partner they never provided it, after repeated requests. To top off a terrible stay, they have now charged an additional £1,100.50 to my card, 24 hours after we checked out. The total bill of £1400+ was charged to my card at check out, and after repeated calls to the hotel, they keep simply denying that they made this charge and have been very rude over the phone. So now I am having to take time after my business trip to have very rude hotel staff tell deny that this charge was made. I travel to Italy several times per year and this was simply the worse hotel experience I have ever had in 20 years of business travel to the country. Book this terrible over-priced hotel if you enjoy rude staff,outright lies about what amenities the hotel has, and being charged almost double 24 hours after check out. After hours on the phone to both my hotel and the bank, the hotel has yet to do anything to apologise, refund the £1100.50 or make any attempt to rectify this situation.
Stayed 6 nights in Oct 2024

10/10 Excellent

Alexander

Stayed 1 night in Sep 2024

10/10 Excellent

Smita

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!!
Stayed 2 nights in Oct 2024

6/10 Okay

Lisanne

I don't know if the rooms they keep for Expedia customers are the very bottom or what, but based on my room this is NOT a four star hotel. This is a 3-star hotel. First of all, I ONCE AGAIN found dark hair on the floor of my bathroom, in the room by my bed and under the desk. There was no bidet. The weird half glass partition that one finds in Europe didn't keep the floor from getting very wet every time I showered. I just left another towel on the floor to catch the water. At one point, I was being hit on by the staff in the hallway which I ignored. There are lots of stairs to get to the lobby. Luckily, there was someone to help me with my bags. The room was nice and bright but very shabby. The bed was a bit lumpy & sunk in on one side. Overall, I will NOT be staying at this place again. Nor can I recommend it. While it is walkable, there are a number of very dark and narrow alleys to walk through to get to some of the main streets. I took a taxi just to avoid those.
Stayed 3 nights in Oct 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service
P
Stayed 3 nights in Aug 2024

6/10 Okay

David and Stephanie

Stayed 1 night in Sep 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy. The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz. The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.
Stayed 1 night in Aug 2024

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Stay here if you are in naples. I will be back....promise!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jackie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Naples Everyday
WE were very happy and impressed with the room and service.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff.
Stayed 1 night in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Robert John

Liked: Cleanliness, staff & service
The hotel was nice. The air is around. It was not quite so nice.
Stayed 3 nights in Aug 2024

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service starting fro the front staff, restaurant, overall.
Stayed 3 nights in Jul 2024

10/10 Excellent

Nicholas, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel in a very good location. Very walkable with access to restaurants, tourist attractions, churches. You name it. Not overly far from the port for ferry rides to Capri or Positano or Amalfi, and a 10-minute walk to the train station. Professional and courteous staff made the stay all the better. Had a great room with an ice cold AC so that helped as well.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palazzo Caracciolo is a stunning hotel. Everywhere is immaculately clean, the rooms are nicely furnished, have great air conditioning and are very comfortable. Everything is provided for a comfortable stay and the hotel has great facilities. The staff are fantastic, very friendly and exceptionally helpful. Any queries we had, information we needed or just booking taxis were dealt with immediately and in such a helpful manner. The area the hotel is in isn't the best and occasionally my daughter and myself felt a little unsafe so used taxis all the time.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ingrid

Travelled with family
Stayed 1 night in Jul 2024

8/10 Good

Seema

Stayed 3 nights in Jul 2024

10/10 Excellent

Laurent, Newport Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Tuto bene !
Stayed 2 nights in Jul 2024