This is a problem I continue to run into at hotels. The hotel was listed as a no-pet hotel. However, I was placed on the 5th floor with animal dander in the room. I know these hotels have to accept service animals, and I support service animals, but I have an allergy and asthma. I specifically have no pet. Desk people tell me no pets are allowed, like somehow that discounts service animals. When I am paying for a room, I should get what I am requesting or be informed it is unavailable. The AC went out in the room. The second room I moved to was at 3 AM due to heat. They had wake-call services, which I needed, but no phone cord. The desk people were friendly and polite. All hotels should have one floor that is animal-free of pets and service animals. Emotional comfort animals are not service animals. They have no special training or certification. I am amazed that people travel more with their animals. It used to be that you had your dog or cat at home. It is filthy and brutal to clean a room. If an animal is in a room, it should be sanitized before the next person is put in the room. The Hotel Association should set a policy standard on this situation. I paid more than $600 for three nights.