The hotel itself was fine, beds comfortable, room nice, view great. Hand Cut Chop House had exceptional food and service. The front desk staff needs a lot of work. We were kept waiting for a room that was supposed to be ready at 4:00pm, until after 6:00pm because it just needed to be released by the housekeeping manager, but it was clean already, and they had no other rooms available. After the two hours they said it was actually a plumbing problem, not the other BS stories they were telling us, so they gave us another available room. Which they could have just done from the beginning, instead we sat for 2 hours and watched 40 people get rooms with no issues.