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Best Western Patagonia

3.5 star property

Photo gallery for Best Western Patagonia

Exterior
Check-in/check-out kiosk
Standard Room, 2 Single Beds, Non Smoking, Ocean View
Check-in/check-out kiosk
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Laundry
  • 24/7 front desk
  • Breakfast included
  • Housekeeping

Explore the area

Map
Huerto 282 Lote 11 Ruta 9, Natales, Magallanes y Antartica Chilena, 6161278
  • Última Esperanza Fjord
    ‪7 min walk‬
  • Costanera
    ‪3 min drive‬
  • Cueva del Milodon
    ‪3 min drive‬
  • Puerto Natales (PNT-Teniente J. Gallardo)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking, Ocean View

Standard Room, 2 Single Beds, Non Smoking, Ocean View

Standard Room, 2 Single Beds, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking, Ocean View

Standard Room, 3 Single Beds, Non Smoking, Ocean View

Standard Room, 3 Single Beds, Non Smoking, Ocean View

  • 16 sq m
  • Ocean view
  • Sleeps 3
  • 3 Twin Beds

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About the area

Puerto Natales

With a stay at Best Western Patagonia in Natales, you'll be within a 5-minute drive of Última Esperanza Fjord and Costanera. .This hotel is 1.5 mi (2.5 km) from Cueva del Milodon and 1.7 mi (2.7 km) from Old Pier.

What's nearby

  • Última Esperanza Fjord - 7 min walk
  • Costanera - 3 min drive
  • Mirador Cerro Dorotea - 3 min drive
  • Puerto Natales Casino - 4 min drive
  • Plaza de Armas - 5 min drive

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 17 min drive

Restaurants

  • ‪Pizzeria Mesita Grande - ‬5 min drive
  • ‪Asador Patagónico - ‬5 min drive
  • ‪Pizzeria Napoli - ‬4 min drive
  • ‪Cafe Kau - ‬4 min drive
  • ‪El Brisket - ‬4 min drive

About this property

Best Western Patagonia

Hotel in Natales with 2 spa tubs and free breakfast
Best Western Patagonia offers 34 accommodations with safes and hair dryers. 40-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

2 spa tubs are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 34 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.
Dip into one of the 2 spa tubs or enjoy other recreational amenities, which include a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a communal living room.
Enjoy a meal at Borde Glaciar or snacks in the hotel's coffee shop/cafe. Mingle with other guests at the complimentary reception, held on select days. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 5:30 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 5:30 AM and 10:00 AM. A complimentary manager's reception is offered on select days.
Borde Glaciar - Onsite restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 5:30 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Manager's reception (select days)
  • Coffee/tea in a common area

Restaurants on site

  • Borde Glaciar

Things to do

  • 2 hot tubs
  • Cave exploring
  • Ecotours
  • Hiking/biking trails
  • Sauna

Family friendly

  • Laundry facilities

Conveniences

  • Reception hall

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Nature reserve

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Area rugs in room
  • Doorbell and phone notification
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 70
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 85
  • Lever door handles
  • Step-free path to entrance
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible dressing table height (centimetres): 70
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 15 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 95
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Communal living room
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch smart TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between July 1 and September 1.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spa tub fee: CLP 40000 per accommodation, per night
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Laundry fee: CLP 3000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Best Western Patagonia Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 15 out of 22 reviews
Rating 8 - Good. 2 out of 22 reviews
Rating 6 - Okay. 3 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 2 out of 22 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sadik, Sao Mamede de Infesta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with excellent view to the lake and reasonable parking (unpaved road), closed to Ruta 9. Staff were very friendly. Public areas were ample and well kept. Would give 5*, but in my room there was no hot water in the shower...
Stayed 2 nights in Oct 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service is awesome, they helped me out extending the checkout and stored my luggage when I needed to lunch after checkout. You could enjoy a walk from hotel to the downtown for about 25 minutes
Stayed 3 nights in Oct 2024

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Couple of miles out of town with ZERO signage, which is ok but very hard to location (find the turn off) and almost impossible at night. Not available on google maps or Apple. Staff friendly and spoke English. Breakfast limited and below other hotels in area. Room clean and WiFi good.
Stayed 1 night in Mar 2024

10/10 Excellent

Tim

Stayed 1 night in Mar 2024

2/10 Terrible

Kara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible road into hotel. Staff very rude and don't trust them. Souvenir wine glass stolen from room and front staff said it was our problem. Didn't want to even try to find. Unsafe feeling. Do not recommend this place.
Stayed 5 nights in Feb 2024

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time there.
Stayed 4 nights in Jan 2024

8/10 Good

Harish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was very beautiful. We had to drive on a dirt road for a good distance to get to the main road and the ride was bumpy. The road to the property needs to be tarred for ease of accesss. The staff was friendly and helpful.
Stayed 2 nights in Nov 2023

2/10 Terrible

Stuart

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I typically don't leave negative reviews, however I this one is warranted. We booked this hotel as a bit of a splurge to celebrate the end of our hike in Patagonia. One big selling point was thay they had hot tubs which would have been very welcome after spending a week on the trail. When we arrived, we were very much looking forqard to getting a shower. Unfortubstely there was no hot water. We also found that our double room had two single beds. When we address these issues with the staff they did nothing to help. I can understand that they aren't plumbers and can't fix the water on a whim, however when I inquired about getting a cold shower then jumping in the hot tubs they wanted to charge an additional $35000 CLP and said it woukd take at least an hour to get the hot tubs running. It was a frustrating experience. The good is that the facilities are new and modern and the rooms have a great view. Unfortunately the staff weren't as nice as the hotel.
Stayed 1 night in Nov 2023

6/10 Okay

RICARDO, PUERTO VALLARTA

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
El personal de recepción pésimo salvo el chico nuevo...no les importa si tienes alguna necesidad o servicio contratado..si no les interesa atenderte les importa nada
Stayed 6 nights in Oct 2024

10/10 Excellent

CID F

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024