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Plateau Lodge

3.0 star property

Photo gallery for Plateau Lodge

Exterior
Standard Double or Twin Room, 1 Bedroom, Shared Bathroom, Garden View
Standard Double or Twin Room, 1 Bedroom, Shared Bathroom, Garden View
Lobby sitting area
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Breakfast available
  • Laundry
  • Free WiFi
  • Air conditioning
  • Parking included

Explore the area

Map
17 Carroll Street, National Park Village, 3948
  • Mount Ruapehu
  • Tongariro National Park
    ‪10 min drive‬
  • Whakapapa Ski Area
    ‪20 min drive‬

Room options

View all photos for Comfort Apartment, 2 Bedrooms, Kitchen, Ground Floor

Comfort Apartment, 2 Bedrooms, Kitchen, Ground Floor

Comfort Apartment, 2 Bedrooms, Kitchen, Ground Floor

  • 75 sq m
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room, 1 Bedroom, Shared Bathroom, Garden View

Standard Double or Twin Room, 1 Bedroom, Shared Bathroom, Garden View

Standard Double or Twin Room, 1 Bedroom, Shared Bathroom, Garden View

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Economy Double Room

View from room

Economy Double Room

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Studio, 1 Bedroom, Garden View

Comfort Studio, 1 Bedroom, Garden View

Comfort Studio, 1 Bedroom, Garden View

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Garden

The Park Hotel Ruapehu

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (1000)
The price is AU$126
for 1 room
includes taxes & fees
8 May - 9 May
The Park Hotel Ruapehu

About the area

National Park Village

With a stay at Plateau Lodge in National Park Village, you'll be on the boardwalk/promenade, within a 10-minute walk of Fishers Track and Marton Sash and Door Cycling Park. .This family-friendly motel is 13.5 mi (21.7 km) from Old Coach Road Bike Trail and 14.2 mi (22.9 km) from Whakapapa Ski Area.
View more Motels in National Park VillageOpens in a new window

What's nearby

  • Marton Sash and Door Cycling Park - 10 min walk - 0.9 km
  • Tongariro National Park - 10 min drive - 6.0 km
  • Tongariro National Park Whakapapa Visitor Centre - 11 min drive - 16.0 km
  • Whakapapa Ski Area - 20 min drive - 22.9 km
  • Tongariro Alpine Crossing - 25 min drive - 33.8 km

Getting around

  • Taupo (TUO) - 78 min drive

Restaurants

  • ‪Schnapps Bar - ‬7 min walk
  • ‪Macrocarpa Cafe - ‬10 min walk
  • ‪Eivins Bistro Bar - ‬2 min walk
  • ‪The Station Cafe and Restaurant - ‬12 min walk
  • ‪Basekamp - ‬4 min walk

About this property

Plateau Lodge

Boardwalk/promenade motel in National Park Village with free parking
Plateau Lodge offers 22 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually decorated. Beds feature pillowtop mattresses. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and in-room massages can be requested. Renovation of all guestrooms was completed in February 2024.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 22 individually decorated guestrooms. Your room comes with a pillowtop bed. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with onsite massages or take in the view from a terrace and a garden. This motel also features complimentary wireless internet access, babysitting (surcharge), and ski storage. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Continental breakfasts are available daily from 7:30 AM to 9:00 AM for a fee.
Featured amenities include express check-in, express check-out, and luggage storage. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: NZD 24 for adults and NZD 19 for children

Things to do

  • Arcade/game room
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Books
  • Library
  • Playground
  • Ski passes
  • Ski storage
  • Table tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's books
  • Children's games
  • Children's toys
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Trampoline

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a national park
  • On the boardwalk/promenade
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • High-pile carpet in room
  • No lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Heating
  • Individual decor
  • LED lighting
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 55.00
Express check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 7:00 PM
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 35.0 per day

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately NZD 24 for adults and NZD 19 for children
  • Late check-out fee: NZD 55.00 (subject to availability)
  • Rollaway bed fee: NZD 35.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 9429036926015

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Plateau Lodge
Plateau Lodge National Park Village
Plateau National Park Village
Plateau Lodge Motel
Plateau Lodge National Park Village
Plateau Lodge Motel National Park Village

Plateau Lodge Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 168 out of 323 reviews
Rating 8 - Good. 111 out of 323 reviews
Rating 6 - Okay. 38 out of 323 reviews
Rating 4 - Poor. 2 out of 323 reviews
Rating 2 - Terrible. 4 out of 323 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sydni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a sweet, wonderful property. The staff were delightful, the room was clean, and this was a wonderful time
Stayed 1 night in Jan 2025

8/10 Good

Martine

Liked: Staff & service

Outdoor tub was divine, everything else less so

I booked the king suite because I wanted to use the outdoor soaking tub. It was divine after a long day of travel. The water was very hot. The tubs are not private - you can be seen from the parking lot and the sidewalk on the public street - so I had to use it with my swimsuit on. The water pressure in the shower was excellent. The furnishings inside the studio are a bit tired. For example, the couch seems like something you would find at IKEA and is not built for commercial use. There was a body outline on the couch from repeated use (and perhaps by less than clean individuals). Perhaps the tiredness of couch tainted my perception of the cleanliness of the other surfaces, but the dark colored bed spread, pillows and carpet did not seem fresh and clean. The water tastes very bad - it basically ruined my cup of tea. I would offer filtered water for guests. Also, the sink was so small that it was nearly impossible to fill the kettle. The refrigerator was rancid. Perhaps it’s been overlooked while cleaning but there was spoiled dairy products inside that made the whole room smell when I opened it. This also contributed to the general feeling of uncleanliness.
Stayed 1 night in Nov 2024

8/10 Good

Lynnette

Stayed 1 night in Nov 2024

8/10 Good

Judith

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Chee Kiu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and nice - and we greatly appreciated the dry room that was available for use in October (we were also the only ones using it and there was sufficient room for my group of 6). There was also a common kitchen and dinning area, that had a kids area with toys for children to play. My children enjoyed their time with other kids there, and there seemed to be quite a few toys to go around. However, being a common kitchen, there was a strong smell of recent cooking and the condition will depend on the guests that use it. As for the individual room, it was on the smaller side for 6, and may be a bit uncomfortable with the glass doors opening into the living room that may be a set up as a bed. The heating was strong (if you like it warm, but it can also be switched off).
Stayed 1 night in Oct 2024

2/10 Terrible

Janrylle

Stayed 1 night in Sep 2024

10/10 Excellent

Eric

👍
Stayed 1 night in Sep 2024

10/10 Excellent

Shannan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay with the kids. Clean warm quiet, lovely staff. Highly recommend
Stayed 1 night in Aug 2024

10/10 Excellent

Nivetha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Aug 2024

8/10 Good

Anneke

Liked: Staff & service, property conditions & facilities
The lady on the front desk was lovely and helpful. The unit was a great set up for us with two small kids and even had a proper gas oven. We also really liked the communal area, with books and toys for the kids. The trampoline was great too! Thank you for having us, we would love to come back again!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jordan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was lovley and helpful. Great place close to the snow. Restarsunts not far. Fair price
Stayed 1 night in Jun 2024

10/10 Excellent

Jowel

Very comfortable place
Stayed 1 night in Jul 2024

8/10 Good

sadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Judd Andrzej

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy , friendly staff
Stayed 1 night in Jun 2024

10/10 Excellent

Ziya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely happy I booked this property for our family get away. When I entered the room it was nice and cozy. The staff at reception was so helpful and understanding. Overall I loved my stay will be staying here in future. The property is well looked after in terms of cleaning and every other facility. I definitely recommend this property to other travellers. One more thing parents with kids will love the little play area this place has for kids. my 6 year old was in the play area that’s with the guest lounge and it had a nice fireplace just too amazing for this colder mornings.
Stayed 1 night in May 2024

10/10 Excellent

Logan & Tim

Stayed 1 night in May 2024

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was well located for the Tongariro Crossing shuttles, and good information was provided about local facilities. It was a shame that my own stay wasn’t a positive one - I spent one morning chasing a mouse around the room and was told there wasn’t anything they could do. Any aerosols used set off an alarm that woke everyone up at 6am. I feel like I massively overpaid for what felt more like a hostel experience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our one night in National Park.
Stayed 1 night in Feb 2024

6/10 Okay

Jack

Travelled with partner
Liked: Cleanliness, staff & service
We booked a room in the lodge, and we rather disappointed in the room. The listing and the description did not match the room. The Expedia listing stated room was double with single (although the bed was listed as queen, it was not). The "single" was a bunk bed, and it made the room extremely cramped - and hard to move around. The listing should be more accurate, and clearly state that the rooms in the lodge share a bathroom at the end of the hall. The room was clean and well kept, but very cramped. Another room we saw in the lodge had only one bed and that configuration would be much better than the one we booked.
Stayed 1 night in Jan 2024

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a hikers/skiers place — very basic but great location and reasonable price. We had a 2-bedroom unit— queen in one, two singles in other. Small living space included a good little kitchen. Right in the heart of the village so good access to everything. Beds were pretty soft, but passable. We’d stay there again given the great access. Pretty clean and pretty quiet.
Stayed 1 night in Feb 2024

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Can improve on hardware, but fantastic staff.

Great to have them drop us off at the train station at the end of our atay. They were also kind enough to let us check out later as our train left at 3pm. Vicky is passionate about her job and is very caring and friendly. Efficient and no fuss. The onky draw back is the the apartment we stayed has 2 levels, and going to the bathroom at night means negotiating steps which is not user friendly for the aged and the young. The heater in the sitting room is also very noisy and the sofa-bed is broken. Due to the above in-room issues, my husband didn't rest well. Otherwise it will be a five star.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel, in great location Friendly helpful staff. Highly recommend. Will definitely return to this hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! I stayed in a king pod, it was fantastic. It was spacious, clean, had a fridge, microwave and kettle. The lady at check in was very friendly and helpful. Highly recommend!
Stayed 1 night in Jan 2024

10/10 Excellent

Mar

Stayed 1 night in Dec 2023