4/10 Poor
Angela
24 Nov 2024
Disliked: Staff & service
A bit disappointed
The hotel had a lovely Christmas tree and we were greeted by a friendly receptionist. Our room was a nice shape and cosy, as you'd expect for a standard room. It was a bit chilly and we struggled to get it warm. The towel rail in the bathroom did not work and the tea and coffee privided was a bit odd- 5 small milks and one small packet of biscuits between the two of us.Our room was serviced and the bed made, as expected. Used glasses were not removed or replaced and still no more biscuits.
We just felt that there wasn't much care. We had an email to say we could use the leisure facilities only to be told , by the barman, that 'we don't have any! People think theres a golf course and we don't even have a snooker table!' I feel this sums it up wuite well.
Angela
Stayed 2 nights in Nov 2024