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Best Western Executive Hotel Of New Haven - West Haven

2.5 star property
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Best Western Executive Hotel Of New Haven - West Haven

Deluxe Room, 1 Queen Bed, Non Smoking
Lobby
Lobby
Indoor pool
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Gym
  • Laundry
  • Breakfast included
  • Free WiFi

Explore the area

Map
490 Saw Mill Rd, West Haven, CT, 06516
  • PEZ Visitor Center
    ‪3 min drive‬
  • University of New Haven
    ‪4 min drive‬
  • Sandy Point Beach
    ‪9 min drive‬
  • New Haven, CT (HVN-Tweed - New Haven Regional)
    ‪13 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Standard Room, 2 Queen Beds, Non Smoking, Microwave

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Microwave

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 Queen Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Microwave

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed

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About the area

West Haven

When you stay at Best Western Executive Hotel Of New Haven - West Haven in West Haven, you'll be in the business district, within a 5-minute drive of PEZ Visitor Center and University of New Haven. .This hotel is 3.4 mi (5.5 km) from Yale University and 3.6 mi (5.8 km) from Yale-New Haven Hospital.

What's nearby

  • University of New Haven - 4 min drive
  • Yale University - 5 min drive
  • Yale-New Haven Hospital - 5 min drive
  • Shubert Theater - 6 min drive
  • Yale Bowl - 7 min drive

Getting around

  • New Haven, CT (ZVE-New Haven Train Station) - 10 min drive
  • Bradley Intl. Airport (BDL) - 59 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Texas Roadhouse - ‬4 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Wendy's - ‬2 min drive

About this property

Best Western Executive Hotel Of New Haven - West Haven

Hotel with free breakfast, near PEZ Visitor Center
Best Western Executive Hotel Of New Haven - West Haven offers 100 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 100 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. 37-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
A complimentary full breakfast is served on weekdays from 6:00 AM to 9:30 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in West Haven? This hotel has 30 square feet (3 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary full breakfast is served between 6:00 AM and 9:30 AM on weekdays.

Languages

English, Filipino, German, Indonesian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available weekdays 6:00 AM–9:30 AM

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (30 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 37-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Executive Hotel
Best Western Executive Hotel West Haven
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Best Western West Haven
West Haven Best Western
Executive Of Haven West Haven
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Best Western Executive Hotel Of New Haven - West Haven Hotel

Best Western Executive Hotel Of New Haven - West Haven Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 398 out of 1004 reviews" "
Rating 8 - Good. 258 out of 1004 reviews" "
Rating 6 - Okay. 158 out of 1004 reviews" "
Rating 4 - Poor. 92 out of 1004 reviews" "
Rating 2 - Terrible. 98 out of 1004 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Patti-Lynn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hard to figure out how to get to (thankful for GPS) and ok clean, needs updating like most hotels
Stayed 1 night in Aug 2024

8/10 Good

Pablo, Buenos Aires

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Correcto hotel para alojarse a unas millas de new york. La piscina no funciona. Necesita un update
Stayed 1 night in Oct 2024

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
East Coast Travels
We enjoyed our stay at this Best Western. The only thing not so great was the water pressure of the shower. It was very weak. Overall, it was a very good stay.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

manny

Great
Stayed 1 night in Sep 2024

10/10 Excellent

Dely

Stayed 3 nights in Aug 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service
The hotel was clean but a bit dated.
Stayed 1 night in Oct 2024

10/10 Excellent

Devreanna

Stayed 1 night in Oct 2024

8/10 Good

LTO

Stayed 4 nights in Oct 2024

8/10 Good

Kelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Right off the freeway so that is convenient. The water in the pool was pretty cold. Breakfast was good. Room was OK. A little noisy with the freeway right there. Staff seemed disengaged. Elevators are barely working long waits
Stayed 1 night in Oct 2024

6/10 Okay

Susan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Meh
The room was not well appointed. We had to call down for additional towels as there were only two sets for two adults. The hair dryer only worked on the low setting and it had something sticky all over it. I declined to use it. Breakfast was mediocre at best and the orange juice was water. For an “executive“ hotel with room rates hovering around 300 per night, this is definitely substandard. On the good side, the bed was comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

Holly

Travelled with family
Stayed 1 night in Oct 2024

10/10 Excellent

Hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems only one of the elevators was working and at times moved very slow, felt stuck at one point, the Internet on the 6th floor was weak, I made a call to customer service and they said it was acting up and would be back strong soon, it never did, I rented the room for 5 days. Other than those 2 issues everything was good.
Stayed 4 nights in Oct 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, room comfort
Decent place
Decent place to stay. It's on the side of a freeway and is getting dated but breakfast was very good to balance out the stay
Stayed 1 night in Oct 2024

8/10 Good

JOHN W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem at this hotel was the wait for the elevator. . Only one elevator was working and it also had issues. I waited sometimes over 5 minutes for the elevator to make up its mind to come up or down to the floor I was on.
Stayed 5 nights in Sep 2024

4/10 Poor

Safiyah

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to the best western expecting a decent stay. Unfortunately, when I turned down the sofa bed I found a disgusting discovery, what looked like urine and poop stains as well as cookies and crumbs on a “made bed”. I showed the front desk person and He offered changing the sheets, I refused because who knows how the mattress looks under that bedding. So he moved my room to a double bed for the night and said I would have to move again in the morning. I told him I would need to speak with someone in the morning about compensation for the inconveniences. In the morning I go down stairs to a new desk person, informed them that I had somewhere important to be and couldn’t miss it, he said someone will clean a new room for me by 9:30. 10 oclock come and the guy informs me the first room I was in is now ready, bedding being changed. I informed him that was not okay, I did not want the original room due to the cleanliness I first witnessed. He then said I can keep the double room if I pay extra. I am looking for accommodation due to inconvenience not coming out of pocket due to the hotels mistakes. First a dirty room, then asking me for more money. I nearly missed my daughters call time due to the back and forth at the front desk. My first room was 300, moved to 302 then to 303. My bags stayed packed, I had to return to the hotel earlier than I intended to to move my items yet again. The entire ordeal was tiresome and caused a migraine. Horrible experience.
Stayed 2 nights in Oct 2024

8/10 Good

Sarah

Stayed 6 nights in Oct 2024

4/10 Poor

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy
Stayed 1 night in Oct 2024

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my worst stays ever
The people who checked us in asked for my credit card instead of my driver's license. Hotels already had taken care of that issue so a form of ID should have been suitable. They were very arrogant when I questioned about them asking for a copy of my credit card front and back. Very valuable information for a couple of shady looking characters. It was dark when we entered our room and had to walk around in the dark to find a light. The light switch at the door entering the room didn't switch anything after examining the room. Very unsafe. Then when I went to plug in my phone charger I found the electric plug in was pushed up into the wall and I couldn't get it to stay plugged in and the other side of the bed was the same way. That's a electrical issue in a public place that should be inspected by a qualified electrician for violations and should be shut down immediately.
Stayed 1 night in Oct 2024

4/10 Poor

Haowei, Newcastle

Liked: Staff & service
Disliked: Cleanliness
Room is too noisy
Stayed 1 night in Oct 2024

2/10 Terrible

Mary

The elevator did not work. We got stuck in it a few times very dirty. Complain to the front desk, but they did absolutely nothing about it. Hotel second-floor smelled like marijuana.
Stayed 1 night in Oct 2024

8/10 Good

Angal

Stayed 2 nights in Sep 2024

10/10 Excellent

Alberto

Stayed 7 nights in Sep 2024

2/10 Terrible

Spontaneous

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service, food was also poor and cleaning staff stole one of my items
Stayed 2 nights in Oct 2024

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous help. Very clean room. Very nice breakfast.
Stayed 1 night in Oct 2024