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Springhill Suites by Marriott Mystic Waterford

3.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Springhill Suites by Marriott Mystic Waterford

Exterior
Reception
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Indoor pool
Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
401 N Frontage Rd, New London, CT, 06385
  • United States Coast Guard Academy
    3 min drive
  • Panda Buffet
    4 min walk
  • New London Union Station
    11 min drive
  • New London, CT (GON-Groton - New London)
    16 min drive

Room options

View all photos for Studio, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, 1 King Bed with Sofa bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, Multiple Beds

  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 36.4 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, Multiple Beds (Mobility/Hearing Accessible, Tub)

  • 36.4 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 36.4 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Pool

Holiday Inn New London - Mystic Area, an IHG Hotel

Pool
Parking included
Free WiFi
Restaurant
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The price is AU$155
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Holiday Inn New London - Mystic Area, an IHG Hotel

About the area

New London

Located in New London, Springhill Suites by Marriott Mystic Waterford is within a 15-minute drive of Mystic Aquarium and Institute for Exploration and Mystic Seaport. .This hotel is 13.5 mi (21.7 km) from Mohegan Sun Casino and 15.3 mi (24.7 km) from Foxwoods Resort Casino.

What's nearby

  • United States Coast Guard Academy - 3 min drive
  • Connecticut College - 4 min drive
  • New London Ferry Dock - 5 min drive
  • Naval Submarine Base New London - 9 min drive
  • Ocean Beach Park - 20 min drive

Getting around

  • New London Union Station - 11 min drive
  • New London, CT (GON-Groton - New London) - 16 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Crystal Mall Food Court - ‬4 min drive
  • ‪Wendy's - ‬3 min drive
  • ‪Texas Roadhouse - ‬18 min walk
  • ‪Taco Bell - ‬3 min drive

About this property

Springhill Suites by Marriott Mystic Waterford

Hotel in New London with free breakfast and a 24-hour fitness center
Springhill Suites by Marriott Mystic Waterford offers 80 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. LCD televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 80 guestrooms featuring microwaves and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Grab a bite from the snack bar/deli serving guests of Springhill Suites by Marriott Mystic Waterford. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM–9:30 AM
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Snack bar/deli
  • Sofa bed

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Bathroom (partially open)
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge
  • Wet bar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from December 27 2024 to January 31 2025 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 1 can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Springhill Suites Marriott Hotel Waterford
Springhill Suites Marriott Waterford
Springhill Suites Marriott Hotel New London
Springhill Suites Marriott Hotel New London
Springhill Suites Marriott New London
Hotel Springhill Suites by Marriott New London
New London Springhill Suites by Marriott Hotel
Springhill Suites by Marriott New London
Springhill Suites Marriott Hotel
Springhill Suites Marriott
Hotel Springhill Suites by Marriott
Springhill Suites Marriott

Springhill Suites by Marriott Mystic Waterford Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 409 out of 831 reviews" "
Rating 8 - Good. 269 out of 831 reviews" "
Rating 6 - Okay. 92 out of 831 reviews" "
Rating 4 - Poor. 38 out of 831 reviews" "
Rating 2 - Terrible. 23 out of 831 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lawrence

Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matt was great
Stayed 1 night in Sep 2024

10/10 Excellent

Brianna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean establishment. Convenient hours, help available all night
Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Lizbeth

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a quick overnight, the staff was kind enough to make up the pullout bed for us in advance, which was above and beyond. Plus it was a very nice room.
Stayed 1 night in Aug 2024

10/10 Excellent

Liset

Stayed 1 night in Aug 2024

8/10 Good

todd

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 1 night in Sep 2024

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service
The rooms were not dirty but they also were not the cleanest. The indoor pool was decent but it was very hot in the room if you were not in the pool; we liked that they provided pool towels. The breakfast was great there was a big variety of choices.
Stayed 1 night in Sep 2024

10/10 Excellent

RUTH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was very surprised pulling up to this hotel that a place so rundown could cost $300/night. The staff are doing a great job keeping an old facility clean and running but I would not stay here again at this price point.
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
It was fine.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Okay hotel
Room stunk. Stains on sheets.Overwhelmingly hot in pool area. Nice employees. Free breakfast better on weekdays than weekends. Good location.
Stayed 2 nights in Aug 2024

8/10 Good

Jennifer

Travelled with family
The room was fine and clean. Very convenient for dropping daughter at college. I’ve stayed here a few times. The one thing I noticed this trip was the hallway smelled very musty and not good:-( Not sure what was going on. Rooms were fine
Stayed 2 nights in Aug 2024

2/10 Terrible

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a $300/night room at a $50/night experience. Not at all as advertised, so please don’t waste your money. Here are some details: Bloodstained sheet, sweat stained covers, no mattress protector. Dirt and grime everywhere. Hair in the bed. Couch was disgusting. Ceilings had water damage. The room smelled like drugs. The heating unit smelled like it was about to catch fire so we slept in the cold. Staff was pathetically uninterested in our feedback. Truly the worst hotel experience of my entire life.
Stayed 1 night in Aug 2024

6/10 Okay

Inna

Travelled with family and small children
Liked: Staff & service
Not a safe area around, pool small and smell chlorine very strong, breakfast was good, carpet inside rooms stinks, poor supply of toiletries
Stayed 1 night in Aug 2024

4/10 Poor

Kraig

Travelled with family
Disliked: Property conditions & facilities
Not very pleased
Thought it was going to be a newer hotel but it wasn't. Not really pleased with exercise equipment, low quality and not much to use. Pool very small and filled with little children - no place for teenage family members. Not very pleased with price either, should have looked closer at other hotels in the area. Will never stay at this hotel again.
Stayed 1 night in Aug 2024

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very comfortable room
Stayed 2 nights in Aug 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite satisfied our needs and staff was very friendly. The room was clean and beds comfortable. Some signs of wear and tear that could use upgraded but was fine for our 3 night stay.
Stayed 3 nights in Aug 2024

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service with a smile
Matt at the front desk was super friendly and helpful
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Springhill Suites Waterford
great location and amenities
Stayed 1 night in Jul 2024

8/10 Good

ERIC

Liked: Cleanliness, staff & service
Quiet property in a nice setting very close to New London. The staff was very accommodating when I arrived in the middle of the night. My only complaint is that the property seems tired. My room had a musty smell when I arrived and the sink, shower, and toilet need to be updated. Otherwise, it was clean and well-maintained.
Stayed 1 night in Jul 2024

6/10 Okay

bridgette

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The people were nice. Hotel was off freeway, but difficult to get in and out of. Felt more like a 2 star hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Frank

Stayed 1 night in Jul 2024