It had coffee but no coffee pot when asked was told they didn't have one.
We had 5 nights booked Sept 7, 2024, thru Wept 12, 2024. On the 3rd night found out Hurricane was coming in. We decided that we should leave while we could travel and not get caught in evacuation routes back to Kentucky.
We called the service desk and told them we were leaving because of the incoming hurricane. We asked for a refund for the 2 nights we weren't staying. She told us no refund, if they refunded ours, they would have to refund the others also. I told her this would be the last time we would ever stay there.
We got up early on Tuesday morning to leave for our home Kentucky. We left key in motel.
Will never stay at a Econo Lodge ever again, anywhere, any state because of this happening. We purchased the insurance, but we know it was an event that was out of our control. We could not stay with a hurricane moving in.
I'm sorry for filing a complaint but I think it's very unfair to not refund 2 nights because of what was happening.
James & Barbra Priddy
Leitchfield, Ky
270-287-7133