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Holiday Inn Express New Orleans - St Charles by IHG

3.0 star property

Photo gallery for Holiday Inn Express New Orleans - St Charles by IHG

Exterior
Exterior
Restaurant
Premium bedding, pillow-top beds, in-room safe, individually decorated
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
936 Saint Charles Avenue, New Orleans, LA, 70130
  • National World War II Museum
    ‪4 min walk‬
  • Ernest N. Morial Convention Center
    ‪11 min walk‬
  • Bourbon Street
    ‪16 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed (Extra Floor Space)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Accessible (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds

Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room, Multiple Beds

  • Sleeps 5
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Standard Room, Multiple Beds

Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room, Multiple Beds

  • Sleeps 7
  • 1 Queen Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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About the area

New Orleans

Located in New Orleans (Arts/Warehouse District), Holiday Inn Express New Orleans - St Charles by IHG is a 4-minute walk from National World War II Museum and 11 minutes by foot from Ernest N. Morial Convention Center. .This boutique hotel is 0.8 mi (1.3 km) from Caesars Superdome and 0.8 mi (1.3 km) from Smoothie King Center.

What's nearby

  • National World War II Museum - 4 min walk - 0.4 km
  • Ernest N. Morial Convention Center - 11 min walk - 0.9 km
  • Bourbon Street - 16 min walk - 1.4 km
  • Caesars New Orleans Casino - 17 min walk - 1.5 km
  • Port of New Orleans - 3 min drive - 2.1 km

Getting around

  • Saint Charles at Saint Joseph Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 9 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 23 min drive

Restaurants

  • ‪Popeyes Louisiana Kitchen - ‬6 min walk
  • ‪Pêche - ‬7 min walk
  • ‪Herbsaint - ‬5 min walk
  • ‪Flamingo A-Go-Go - ‬5 min walk
  • ‪True Food Kitchen - ‬3 min walk

About this property

Holiday Inn Express New Orleans - St Charles by IHG

Hotel with free breakfast, steps from National World War II Museum
Holiday Inn Express New Orleans - St Charles by IHG offers 135 air-conditioned accommodations with iPod docking stations and safes. Each accommodation is individually decorated. Pillowtop beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 135 individually decorated guestrooms, featuring refrigerators and iPod docking stations. Your pillowtop bed comes with premium bedding. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features a television in a common area and a vending machine.
A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 45 per night)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Modern
Hotel Modern New Orleans
Modern Hotel
Modern Hotel New Orleans
Modern New Orleans
Modern New Orleans Hotel
New Orleans Hotel Modern
New Orleans Modern Hotel
Hotel Le Cirque New Orleans
Le Cirque New Orleans
Holiday Inn Express New Orleans St Charles Hotel
Holiday Inn Express New Orleans St Charles
Hotel Holiday Inn Express New Orleans - St Charles New Orleans
New Orleans Holiday Inn Express New Orleans - St Charles Hotel
Hotel Holiday Inn Express New Orleans - St Charles
Holiday Inn Express New Orleans - St Charles New Orleans
Hotel Modern New Orleans
Holiday Inn Express St Charles Hotel
Holiday Inn Express St Charles
Express New Orleans St Charles

Holiday Inn Express New Orleans - St Charles by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 442 out of 1024 reviews
Rating 8 - Good. 263 out of 1024 reviews
Rating 6 - Okay. 118 out of 1024 reviews
Rating 4 - Poor. 84 out of 1024 reviews
Rating 2 - Terrible. 117 out of 1024 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and staff are nice, friendly, and helpful.
Stayed 3 nights in Dec 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay. First room they checked me into didn’t have window shades and was on the front(traffic) side of the building. Very good about getting me in a room with shades and a quieter location. Water pressure was not great. The first night the water temp was warmish and the second night it was just barely tolerable. Also, when you turned the hot water on full in the sink, it sounded like someone was jack hammering on the pipes. When I brought this up at check out, the front desk just apologized and said that they have been working on the plumbing. I’m glad they were sorry but they didn’t offer any compensation. I am sick of hotels doing this and I will start demanding some kind of compensation. When you book a room you exchange your money for a room with certain services like a hot shower or Wi-Fi. When these are not provided for whatever reason, there should be some kind of compensation other than “I’m sorry”. You hold up your end and pay the price they ask, but they don’t always hold up their end and provide the services and amenities that you are paying for. Other things…the breakfast was very good with various choices, and the front desk staff and valet staff were very friendly, helpful, and professional.
Stayed 2 nights in Dec 2024

2/10 Terrible

Nathaniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The clerk was very nice and accomodating. The room was the worst ive been in. Things were broken and smelled bad. The tv was out also.
Stayed 3 nights in Dec 2024

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms were not at a standard that you would think of when you say Holiday Inn. They were broken down and things didn't work. I was very disappointed. The staff was very nice and helpful.
Stayed 7 nights in Nov 2024

8/10 Good

Frieda

Stayed 1 night in Nov 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
I liked it was close to Amtrak
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Shower and sink water was bad.
No hot water in the shower. The water looked slightly white.
Stayed 4 nights in Dec 2024

10/10 Excellent

Roberto

Stayed 1 night in Dec 2024

10/10 Excellent

MOLLIE

Stayed 1 night in Nov 2024

2/10 Terrible

Roy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Water issues
Stayed 3 nights in Dec 2024

4/10 Poor

Xiangwei

Stayed 6 nights in Dec 2024

6/10 Okay

Donald

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No hot water
For three days there was no hot water. Had to take cold showers. Told them about the problem each day I was there. Problem was not resolved.
Stayed 2 nights in Dec 2024

2/10 Terrible

Chris

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Charles

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Dont stay here
The hotel room had no hot water in the bathroom also therr was water flowing into the bathroom floor. After checking in for a two day stay i was forced to leave early. I reported the issues to the front desk but nothing was done
Stayed 2 nights in Dec 2024

2/10 Terrible

Emmette K

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
New Orleans IHG
We had no hot water for either of the two (2) days/nights that we stayed there. There also was no drain stopper in the bathroom sink. The staff was fantastic and extremely helpful with everything that they had control over.
Stayed 2 nights in Dec 2024

8/10 Good

Shere

Stayed 1 night in Nov 2024

2/10 Terrible

Adam, Poole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Marcus

Stayed 2 nights in Dec 2024

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While I liked the staff, there was no hot water for most of the 3 nights we were there. We complained but apparently nothing could be done.
Stayed 3 nights in Dec 2024

8/10 Good

NANCY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff…..great breakfast
Stayed 4 nights in Dec 2024

8/10 Good

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great except for hot water. Was only lukewarm. Staff was great and location was perfect.
Stayed 1 night in Dec 2024

10/10 Excellent

Loreley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Jose L. Garcia

Business traveller
Disliked: Property conditions & facilities
During my stay, I had mixed experiences. On the positive side, the hotel offers breakfast included in the stay, which is a great convenience and adds value to the overall experience. The food selection was decent and made mornings easier. However, I was disappointed with the lack of hot water in the shower. The weather during my visit was cold, and taking a shower became quite uncomfortable. This was a major drawback and something I hope the hotel addresses promptly. Overall, while the complimentary breakfast was a nice touch, the hot water issue significantly impacted the comfort of my stay.
Stayed 7 nights in Dec 2024

2/10 Terrible

Heather

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Switched rooms 3x in an hour
First, the front desk women are amazing. The early night, late night, and morning front desk were amazing. All 3 worked with me and went above and beyond to make my experience ok. They deserve to work for an amazing hotel. This is a management and taking care of the hotel issue. I switched rooms 3 x in the first hour of arrival and checked out the next morning, and then rebooked elsewhere for the rest of my business trip. Room 1: Double instead of the King Suite I reserved. It was dirty. Ashes on the bed. Towels in the bathroom, trash was not empty, bed was unkempt. Maybe staff hung out in there and had some fun? Room 2: Double bunk bed room. Uh. TV didn’t work. Door lock broke. Had to move me to Room 3 Room 3: Another double bunk bed room. Seriously, who is booking these? Thermostat needed batteries so A/C didn’t work. Unacceptable in a humid climate like NOLA. The next morning -no hot water, door lock broke on this room. Checked out.
Stayed 2 nights in Dec 2024

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel looks unkept as a whole. But it was noisy and the hot water was not working. The free breakfast was ok. But just ok. The best part was the pre-packaged yogurt. 😶 The manager was very professional and did compensate us for the hot water issues. But honestly I won’t stay here again.
Stayed 1 night in Dec 2024