2/10 Terrible
Keri
Travelled with family
23 Sept 2024
Disliked: Room comfort
Would not Recommend
We received a gate/door code from an employee via text at 6:39pm. Arrived at the hotel at 11pm. When we checked in there was a suitcase left in our room. I pushed it next to the main door inside of our room and was going to give it to an employee in the morning. No one was at the front desk when we arrived. We put our stuff in the room and then we took an Uber to Downtown New Orleans. At 12:53 we got a text that said The new code for that door is 117644# I accidentally changed the wrong guest room pin. Extremely weird and when I arrived back to the room at 3am the door was propped open. The suitcase that did not belong to us and my father in laws prescriptions were gone. Which made us all feel unsafe here. The next morning we spoke with Brittany at the front desk and she was wonderful. She listened to what happened and took a written statement/complaint of the events.
Keri
Stayed 1 night in Sep 2024