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Ace Hotel New York

4.0 star property

Photo gallery for Ace Hotel New York

Lobby
Street view
Gift shop
Lobby lounge
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

Map
20 West 29th Street, New York, NY, 10001
  • Empire State Building
    ‪6 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Medium King)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

View from room

Deluxe Room, 1 Queen Bed (Medium Queen)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Small)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Single)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds (Double)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds, Partial View (Bunk)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 2 Single Beds, Partial View (Bunk)

  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Premium bedding, in-room safe, iron/ironing board, free WiFi

Arlo NoMad

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Parking available
4.4 out of 5, Excellent, (1562)
The price is AU$723
for 1 room
includes taxes & fees
9 Apr - 10 Apr
Arlo NoMad

About the area

New York

With a stay at Ace Hotel New York, you'll be centrally located in New York, steps from 5th Avenue and 6 minutes by foot from Empire State Building. .This hotel is 0.5 mi (0.7 km) from Madison Square Garden and 0.7 mi (1.1 km) from Broadway.

What's nearby

  • Empire State Building - 6 min walk - 0.6 km
  • Madison Square Garden - 9 min walk - 0.8 km
  • Broadway - 13 min walk - 1.1 km
  • Times Square - 14 min walk - 1.2 km
  • Grand Central Terminal - 18 min walk - 1.6 km

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Lady M Cake Boutique - ‬1 min walk
  • ‪Lobby Bar at Ace Hotel New York - ‬1 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬1 min walk
  • ‪House Party Cafe & Lounge - ‬1 min walk

About this property

Ace Hotel New York

Hotel with a 24-hour fitness center, steps from 5th Avenue
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 286 individually decorated guestrooms, featuring minibars and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.
Satisfy your appetite at Koloman, a restaurant which features a bar/lounge. Dining is also available at the 2 coffee shops/cafes. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Koloman - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Koloman

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 463 out of 1002 reviews
Rating 8 - Good. 255 out of 1002 reviews
Rating 6 - Okay. 144 out of 1002 reviews
Rating 4 - Poor. 80 out of 1002 reviews
Rating 2 - Terrible. 60 out of 1002 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly Ann Van, Toronto

Stayed 3 nights in Dec 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had read a lot of mixed reviews on this hotel but still chose to stay as I love the Ace Hotel chain. I was so happy with our visit. We had 2 double rooms and luckily these were on same floor. Both with views of empire state and a great size. The check in was seamless and the staff so friendly. The area around hotel had so much going on and the general location made it very walkable for us to explore uptown one day then downtown another. A train stop also close by. Yes it’s dark, yes they could do with more shelving in bathroom and yes it’s a vibe!
Stayed 3 nights in Dec 2024

6/10 Okay

laura

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Some basic details would have helped this hotel go from a very marginal experience to better. The first would be some sound proofing- we stayed on the 12th floor and could hear every street noise because the windows were old and not sound proofed. The second would be the condition of the elevators. With every trip up or down, the elevators grind and clink and there is a real fear ofbeing trapped. Finally, the "gym" was VERY hot and they had a peloton tread- while nice, required a code, was very rarely able to be connected to the internet, or working.
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Adama

Stayed 2 nights in Nov 2024

4/10 Poor

KYLE

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Chad

Business traveller
Liked: Staff & service, property conditions & facilities
Lately my rooms always have missing lamps or broken things (or both)
Stayed 2 nights in Dec 2024

4/10 Poor

Richard

Stayed 4 nights in Dec 2024

8/10 Good

Ria

Travelled with group
Liked: Cleanliness, staff & service
Kudos to Approachable and considerate staff.
Stayed 4 nights in Dec 2024

6/10 Okay

Michael

Travelled with group
Disliked: Room comfort
just ok
Hotel was clean and staff were great but our room on the 12th was stifling hot the whole stay. They gave us a fan but it didn't help and windows only opened slightly.
Stayed 5 nights in Dec 2024

4/10 Poor

Nathan

Business traveller
Disliked: Staff & service, room comfort
Room was never cleaned. Air didn’t work and it was 83 in the room. Phone didn’t work to call front desk.
Stayed 2 nights in Dec 2024

8/10 Good

Sana

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect location and great ambience.
Stayed 3 nights in Nov 2024

10/10 Excellent

Charles

Stayed 2 nights in Dec 2024

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

2/10 Terrible

Dean

Stayed 1 night in Dec 2024

10/10 Excellent

Julie

Stayed 1 night in Nov 2024

8/10 Good

Maral

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We’ve stayed at the Ace many times but have to say you’ve taken the “old school Manhattan apartment theme” too far. As always chill cool vibes, good location, big rooms with friendly staff. But our view was of a brick wall, heater was so loud we had to turn it off to sleep, second day our shower didn’t have hot water, when you turned it on the walls/pipes would shake and make a noise for a good 10 min. All this for an amazing price of $1100/night CAD. Gotta love NYC 💕 we would go back 😆
Stayed 2 nights in Dec 2024

6/10 Okay

najef

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay at the Ace if you like being warm
No heat or hot water during my two night stay. When I called back to discuss, the manager was very rude and unhelpful. I am going to seek refund from my bank.
Stayed 2 nights in Dec 2024

4/10 Poor

Jerrod, Charleston

Stayed 2 nights in Nov 2024

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Been staying at the ace every time we come to New York for 14 years. Never disappoints.
Stayed 2 nights in Nov 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Alecia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cool vibes at the Ace Hotel. Great location. Room is dark industrial and gritty rather than luxe. Bathroom could use a renovation
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Nov 2024