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Ace Hotel New York

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ace Hotel New York

Lobby
Front of property
Street view
Gift shop
Lobby lounge

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping
  • Air conditioning

Explore the area

Map
20 West 29th Street, New York, NY, 10001
  • 5th Avenue
    2 min walk
  • Madison Square Park
    5 min walk
  • Empire State Building
    6 min walk
  • New York, NY (JFK-John F. Kennedy Intl.)
    52 min drive

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Medium King)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

View from room

Deluxe Room, 1 Queen Bed (Medium Queen)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Small)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Single)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds (Double)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds, Partial View (Bunk)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 2 Single Beds, Partial View (Bunk)

  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

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Lobby sitting area

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4.4 out of 5, Excellent, (1440)
The price is AU$349
for 1 night
includes taxes & fees
5 Jan - 6 Jan
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About the area

New York

With a stay at Ace Hotel New York, you'll be centrally located in New York, steps from 5th Avenue and 6 minutes by foot from Empire State Building. .This hotel is 0.5 mi (0.7 km) from Madison Square Garden and 0.7 mi (1.1 km) from Broadway.

What's nearby

  • Empire State Building - 6 min walk
  • Madison Square Garden - 9 min walk
  • Broadway - 13 min walk
  • Times Square - 14 min walk
  • Grand Central Terminal - 18 min walk

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Lady M Cake Boutique - ‬1 min walk
  • ‪Lobby Bar at Ace Hotel New York - ‬1 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬1 min walk
  • ‪House Party Cafe & Lounge - ‬1 min walk

About this property

Ace Hotel New York

Hotel with a 24-hour fitness center, steps from 5th Avenue
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 286 individually decorated guestrooms, featuring minibars and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.
Satisfy your appetite at Koloman, a restaurant which features a bar/lounge. Dining is also available at the 2 coffee shops/cafes. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Koloman - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 75 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:30 AM: USD 15-30 per person
  • 1 restaurant and 2 coffee shops
  • 1 bar

Restaurants on site

  • Koloman

Things to do

  • 24-hour fitness centre

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking spaces
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 91
  • Visual alarms in hallways
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 122
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Minibar

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 462 out of 1011 reviews" "
Rating 8 - Good. 264 out of 1011 reviews" "
Rating 6 - Okay. 148 out of 1011 reviews" "
Rating 4 - Poor. 79 out of 1011 reviews" "
Rating 2 - Terrible. 58 out of 1011 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simona

Stayed 2 nights in Sep 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Always consistent for work travel!
Stayed 3 nights in Sep 2024

10/10 Excellent

andrea

Stayed 1 night in Aug 2024

10/10 Excellent

Brook

Stayed 2 nights in Sep 2024

6/10 Okay

Candice

Travelled with partner
Liked: Staff & service
It was too dark and dank. The bathroom was not functional. Shower was brutal and no place to set toiletries. I had been in Palm Springs and LA and would have recommended to a friend, I sadly would not anymore.
Stayed 3 nights in Sep 2024

10/10 Excellent

Storm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent experience would stay again
Stayed 3 nights in Sep 2024

6/10 Okay

Erhun, Toronto

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Well decorated and cool hotel with rooms in poor conditions. Broken bathroom fixtures, plumbing and showers. Noisy and almost no isolation between rooms, hard to sleep at night. Close to all attractions and lots of dining options around.
Stayed 4 nights in Sep 2024

8/10 Good

Francoise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture in the lobby was beautiful and despite the busy bar area our room was quiet and comfortable with a great pressure shower in the bathroom
Stayed 1 night in Sep 2024

8/10 Good

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, very clean very convenient. Would have liked a bit more room to unpack. Walk to theater, restaurants, Penn Station. Would stay here again.
Stayed 2 nights in Sep 2024

6/10 Okay

Vito, Pittsburgh

Travelled with family
Liked: Staff & service
Feeling a bit tired and dirty. Bathrooms are so small it’s hard to move.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jason

Stayed 2 nights in Sep 2024

10/10 Excellent

Anna E

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff, convenient location, spacious rooms, great value.
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff, prime location, spacious rooms, good value.
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Stayed 3 nights in Aug 2024

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for midtown. Our double room had a table which was convenient for breakfast or dining in. It's an older building so you need to accept that the shower drain isn't great. The staff was friendly. I wish the air conditioning in the lobby wasn't so cold.
Stayed 6 nights in Aug 2024

8/10 Good

Mindy

Stayed 2 nights in Aug 2024

4/10 Poor

Fulvio

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is centrally located and walking distance to major sites. Our king bed was really big and comfortable. The staff member who stored our laughed was extremely nice. Unfortunately at checkin we were not told about any of the benefits included in the urban fee (e.g. discounts for F&B). We booked a medium king room and it was extremely dark even in daylight as it was at the second floor and facing another building (just a few meters away).
Stayed 3 nights in Aug 2024

10/10 Excellent

Kyle L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

AHRAM

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel might have been hip 14 years ago, but our stay was very disappointing. Had to wait 40 minutes for check in because the room was not ready even when we showed after 3pm. Awful smell in the bathroom (old sewer system?) was the worst part. Carpet was wet and moist. Wouldn’t stay here again..
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

denis M Del

Liked: Cleanliness, staff & service, property conditions & facilities
Great space neighborhood a bit intimidating but still safe after all we in NYC.
Stayed 3 nights in Aug 2024

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall it was a fine hotel for a 4 night stay in NYC. Great location for sure. There were just some strange happenings (seemed like someone entered our room and left stuff behind…also found clothing articles of previous guests on the floor…) and some amenities missing…like no coffee in the room. Design of hotel is a nice vibe…but the wall coverings in our room were stained so made it feel a bit neglected. Staff were friendly and helpful. Water was hot and ac was welcome in the heat!
Stayed 4 nights in Aug 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From first impressions to check out, the Ace Hotel delivered. The front desk staff was awesome - very laid back but attentive at the same time. A few things to note: 1) excellent mattress quality, 2) really appreciated the full size fridge and dining table 3) good quality grooming products and 4) small but functional gym Thanks Ace for the great stay!
Stayed 3 nights in Aug 2024

10/10 Excellent

shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing front counter staff, awesome location. Great NYC vibe.
Stayed 3 nights in Aug 2024