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citizenM New York Times Square

4.0 star property

Photo gallery for citizenM New York Times Square

Bar (on property)
Bar (on property)
Exterior
Bar (on property)
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
218 West 50th Street, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪3 min walk‬
  • Rockefeller Center
    ‪9 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪56 min drive‬

Room options

View all photos for King Room

King Room | View from room

King Room

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Room - City View

King Room - City View

King Room - City View

  • City view
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

New York

With a stay at citizenM New York Times Square, you'll be centrally located in New York, steps from Broadway and 3 minutes by foot from Times Square. .This boutique hotel is 0.4 mi (0.7 km) from Rockefeller Center and 0.5 mi (0.8 km) from 5th Avenue.

What's nearby

  • Broadway - 1 min walk - 0.1 km
  • Times Square - 3 min walk - 0.3 km
  • Rockefeller Center - 9 min walk - 0.8 km
  • Grand Central Terminal - 19 min walk - 1.6 km
  • Manhattan Cruise Terminal - 20 min walk - 1.7 km

Getting around

  • 50 St. Station (Broadway) - 1 min walk
  • Grand Central - 42 St. Station - 17 min walk
  • John F. Kennedy Intl. Airport (JFK) - 56 min drive

Restaurants

  • ‪Junior's Restaurant & Bakery - 49th St - ‬2 min walk
  • ‪Ellen's Stardust Diner - ‬2 min walk
  • ‪Famous Amadeus Pizza - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Taco Bell - ‬2 min walk

About this property

citizenM New York Times Square

Hotel with a 24-hour fitness center, steps from Broadway
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 230 guestrooms featuring iPads and iPod docking stations. Your pillowtop bed comes with premium bedding. 43-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Satisfy your appetite with vegetarian cuisine at CanteenM - open 24/7, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6 AM to 11 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
CanteenM - open 24/7 - This restaurant specializes in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM - Onsite bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hand-held showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1079 out of 1463 reviews
Rating 8 - Good. 269 out of 1463 reviews
Rating 6 - Okay. 63 out of 1463 reviews
Rating 4 - Poor. 34 out of 1463 reviews
Rating 2 - Terrible. 18 out of 1463 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Amy Heather

Stayed 4 nights in Dec 2024

8/10 Good

Jim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Dylan

Stayed 2 nights in Dec 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and quality stay

I stayed here for a solo trip to Broadway, and the location could not be better for the price. I love the personal touches the room offers regarding lighting and everything being controlled via the iPad, and the pillows/bed were super comfortable. Would absolutely suggest for those seeking a spot in the theater district
Stayed 1 night in Jan 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities

Ship shape

Our room was very clean and incredibly efficient. As the person sleeping on the window side, it was a little tricky to get up in the night, so I solved that problem by rearranging the pillows. Mattress was a little too firm for me, but others probably love that.
Stayed 2 nights in Jan 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

10/10 Excellent

Rayshard

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice
Stayed 3 nights in Jan 2025

10/10 Excellent

Mobina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

4/10 Poor

Alexander, Spring

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are absurdly small. Even after asking they did not clean room. Elevators look like they are about to break any minute. Breakfast is horrendous. Location is central to broadway.
Stayed 4 nights in Jan 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything.
Stayed 3 nights in Jan 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend. Great price and walking distance to most places. Central Park Times Square, and Rockefeller center.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

This is officially my new hotel that i will come to. The rooms were modernized and very clean. The hotel staff were nice. Not to mention it was a perfect location for subway and NYC times square.
Stayed 3 nights in Jan 2025

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel…
Stayed 1 night in Dec 2024

8/10 Good

Lora

Stayed 3 nights in Jan 2025

8/10 Good

Lora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, being so close to the theatres. Also it is very Close to the subway. Each and every staff member we dealt with was top notch. Facility was very clean. Only thing we were a little disappointed with was no room service and when you ordered food from the bar there were not take out containers to take the food back to the room. Overall was a great place to stay and would return to.
Stayed 1 night in Jan 2025

10/10 Excellent

Maria Wieler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s at a good location
Stayed 4 nights in Jan 2025

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern. Right in the middle of Times Square, so great location Clean modern room with remote for lights, blinds, tv Staff really lovely, friendly and helpful. Would definitely stay again
Stayed 4 nights in Jan 2025

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are against three walls so you can not get on or off either of the sides, only from the front. For me, this was extremely problematic, but other than that everything was great. The staff were supportive, helpful, I would recommend unless your are claustrophobic.
Stayed 4 nights in Jan 2025

6/10 Okay

BRADLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Too hot

Everything was great but the temp. I lowered the room to 62 and it held at about 80 Way to hot to sleep
Stayed 1 night in Jan 2025

10/10 Excellent

huazheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

YanYan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Sergio

Liked: Amenities, property conditions & facilities
Really good place
Stayed 4 nights in Jan 2025

10/10 Excellent

Alprentice S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful, clean & great location
Stayed 3 nights in Dec 2024