The staff is great and very helpful. The 2nd floor restaurant has a lot of charm and I can imagine it’s lovely when the weather is nice and they open the terrace. The location is good if you want to be near the theater district. The one thing I’d knock is the size of the queen bed rooms. NYC hotel rooms are always small. These ones are particularly small, leaving nowhere to unpack, hang clothes, eat anything, put anything on a flat surface. It was still worth it for us as we were traveling with 2 teens and needed one of our rooms to have 2 beds (difficult in NYC and London). Their room was somewhat larger but still small. Be prepared to dig things out of your suitcase each morning. Also, unless you have breakfast included just go grab something from a food cart. It’s a HolidayInn Express level set up and hardly worth the $20 or so they charge. Hang out there later for a coffee or drink instead. There are comments about the elevator being slow and breaking. It’s true, but everyone seemed to manage by using the service elevator and crowding in. So…all in all definitely not perfect but okay if you just need a place to sleep with a nice staff in a good location.