Housekeeping was kind and very helpful. Most of the front desk employees were kind and helpful, with one exception. I was traveling with family, but had reserved an extra night in the hotel, so I could see two more Broadway musicals. I spoke to a helpful young man at the front desk about the logistics of switching rooms, a couple days before. He assured me that I wouldn’t have to switch rooms, confirmed my reservation, and told me I would just need to provide a credit card for incidentals and get new key cards for the room. When I followed his directions, Linda, the front desk employee was rude and condescending. She spoke to me like I was a stupid, annoying cockroach. I don’t know if Linda speaks to all baby boomers that way, but it was very disturbing. Perhaps the general manager of the hotel needs to provide kindness and empathy training for the front desk staff, like they do at the cancer center where I’m currently receiving treatment.