Our room was sparkling clean. There was, however, a problem with the sliding bathroom door. We reported it to the front desk person, who responded immediately.
The maintenance technician, Anthony, was the star of the show. First, he offered to move us to another room which we gratefully refused. He then made the necessary repairs while answering questions in a cheerful manner. When he was finished, we offered a gratuity and he profusely refused, asking us to reward the housekeeping staff for their hard work. As I said earlier, he is a star!