DoubleTree by Hilton New York Times Square West

4.0 star property

Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Reception
Terrace/patio
Lobby
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Gym

Explore the area

Map
350 W 40th St, New York, NY, 10018
  • Times Square
    ‪7 min walk‬
  • Broadway
    ‪8 min walk‬
  • Jacob K. Javits Convention Center
    ‪9 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪35 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, City View (Hearing)

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, River View, Corner

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

New York

A stay at DoubleTree by Hilton New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.5 mi (0.7 km) from Jacob K. Javits Convention Center and 0.5 mi (0.8 km) from Madison Square Garden.

What's nearby

  • Times Square - 7 min walk
  • Broadway - 8 min walk
  • Madison Square Garden - 10 min walk
  • Empire State Building - 17 min walk
  • Manhattan Cruise Terminal - 4 min drive

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 12 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬1 min walk
  • ‪Dear Irving on Hudson - ‬2 min walk
  • ‪Blue Ruin - ‬1 min walk
  • ‪The Joyce Public House - ‬3 min walk
  • ‪2 Bros Pizza - ‬1 min walk

About this property

DoubleTree by Hilton New York Times Square West

Hotel with a fitness center, a short walk to Times Square
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 612 air-conditioned rooms featuring LCD televisions. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. This hotel also features wireless internet access (surcharge), concierge services, and a banquet hall.
Enjoy American cuisine at Tranzit, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Full breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include wired internet access (surcharge), a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in New York? This hotel has 900 square feet (84 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Tranzit - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
High Bar-UNDER RENOVATION - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day), Wired Internet (surcharge)

Parking and public transport

  • Secured self parking on site (USD 70 per day)
  • Secured valet parking on site (USD 90 per day)

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11 AM: USD 25.99-30.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Tranzit
  • High Bar-UNDER RENOVATION

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (900 square feet)
  • Meeting rooms - 2

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 40-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from July 21 2024 to February 1 2025 (dates subject to change):
  • One of the bars/lounges

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Secured self parking fee: USD 70 per day
  • Secured valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 652 out of 1769 reviews
Rating 8 - Good. 406 out of 1769 reviews
Rating 6 - Okay. 327 out of 1769 reviews
Rating 4 - Poor. 170 out of 1769 reviews
Rating 2 - Terrible. 214 out of 1769 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

tomer, Tel Aviv

Business traveller
Disliked: Cleanliness, amenities
It was one of the most terrible experiences I have ever had at a hotel in my entire life - I actually went and slept at another place for the first night because I am diabetic and the check in the guy was really nice and he saw me feeling not well and he wanted to help me and I told him that the phone in my room has no cablesI cannot call for help if something happens- not fixed as well - in my room the heat didn’t work it was so cold and smell so bad with no clean air I couldn’t even stay at the room, but the receptionist said they’re fully booked so I got the low level room at 8 floorjust took myself and left because I head such a bad day it was to much to handle . When I got back I wanted to shower the head of the shower squirts everywhere the water temperature you cannot control it’s either you get burned or freeze the curtains could not close up to point where the room is without light so you cannot have a normal sleep. On top of all - there are renovations Two buildings around the hotel so at 7 o’clock in the morning the construction started then it stopped then it started again at eight then at nine and then again at nine… The breakfast was terrible nothing was set, I kindly asked if I could get some bacon please or a cheese or maybe some sort of a vegetable a guy came out I think he is the cook spoke to me in a different language with a lot of anger through the plates on my table with burn up to crisp bacon I showed the waiters they were shocked and apologized -came
Stayed 5 nights in Nov 2024

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone here was amazing. Front staff were kind and helpful. The food in the bar and the bartender were awesome. We ordered the steak and mashed potatoes. Yummy! Room cleaned and fresh towels everyday. They stored our luggage on the last day and the guy that handled that was the best! Perfect location!
Stayed 3 nights in Nov 2024

2/10 Terrible

Minwoong

Stayed 2 nights in Nov 2024

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and comfortable stay. The only downside is the elevators. Very long wait times and one wasn’t working properly. Nice rooftop bar with fabulous views. Close to all the action. Would definitely stay here again.
Stayed 2 nights in Nov 2024

8/10 Good

Rolanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
Rooms were 'fine' but not great. Kind of dirty and floors had nit been vacuumed in some time. Even elevator had not been vacuumed
Stayed 1 night in Nov 2024

6/10 Okay

Tom

Travelled with partner
.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay with Double Trees!
Stayed 1 night in Oct 2024

10/10 Excellent

Hyeonyoung

Stayed 2 nights in Oct 2024

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located for subway access, restaurants. Rooftop balcony is over-the-top amazing. Staff was responsive.
Stayed 2 nights in Nov 2024

8/10 Good

David Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurant was not very good
Stayed 5 nights in Nov 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Caroline Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The excelente hotel!
Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Wednesday to Friday Stay
It was a fairly good stay. The room was incredibly tiny, they don't make it look like that online. However, by previous experience of staying in NYC hotels, I was prepared for a small room. I feel as though this room was extremely small. I think the hotel could use a little TLC, there was tape on the bathroom walls, cracks in the bathroom sink, the railings in the elevator had fallen off, and there were cracks in the lobby tile.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kelsea

Stayed 2 nights in Oct 2024

6/10 Okay

alicia

Travelled with family
Liked: Staff & service
The property was clean but there was a lot of homeless people around the property. The room was cold. I had the head on 80° but the room was still cold
Stayed 1 night in Nov 2024

10/10 Excellent

Kathleen Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Kamarie

Liked: Staff & service
Disliked: Property conditions & facilities
Water pressure was bad, whenever I took a shower the floor get really wet from the shower. Bathroom door had large gaps
Stayed 2 nights in Nov 2024

4/10 Poor

Misty

Disliked: Staff & service, room comfort
Small and uncomfortable
The rooms were incredibly small for two people. The rooms are very outdated and when the cleaning service came they didn’t replace the coffee and cups. Overpriced and had to move rooms because the tv was not working. The roof bar was just a bartender with limited selection.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and front staff
Stayed 1 night in Nov 2024

6/10 Okay

Jesus

Stayed 1 night in Nov 2024

10/10 Excellent

Anna, Falls Church

Stayed 1 night in Oct 2024

8/10 Good

Folawunmi

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024