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DoubleTree by Hilton New York Times Square West

4.0 star property

Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Terrace/patio
Room, 2 Double Beds, Non Smoking, City View
Lobby
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet-friendly

Explore the area

View map
350 W 40th St, New York, NY, 10018
  • Place, Times Square
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(175 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(37 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(15 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Non Smoking, City View

7.0 out of 10
Good
(7 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

7.6 out of 10
Good
(23 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

7.8 out of 10
Good
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible King Room with Shower

In-room safe, desk, laptop workspace, blackout curtains

Accessible King Room with Shower

  • Sleeps 2

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, River View, Corner

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

Standard King Hearing Accessible

  • Sleeps 2

Urban King-Hearing Accessible

  • Sleeps 2

View all photos for Standard King Room

In-room safe, desk, laptop workspace, blackout curtains

Standard King Room

  • Sleeps 2

View all photos for King Room With City View

In-room safe, desk, laptop workspace, blackout curtains

King Room With City View

  • Sleeps 2

King Room With Downtown River View

  • Sleeps 2

View all photos for Two Double Room With City View

In-room safe, desk, laptop workspace, blackout curtains

Two Double Room With City View

  • Sleeps 4

View all photos for Deluxe Two Double Corner With Uptown River View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Two Double Corner With Uptown River View

  • Sleeps 4

View all photos for Standard Two Double Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Two Double Room

  • Sleeps 4

View all photos for Freedom Tower View Premium King Room

In-room safe, desk, laptop workspace, blackout curtains

Freedom Tower View Premium King Room

  • Sleeps 2

View all photos for City View Premium King Room

In-room safe, desk, laptop workspace, blackout curtains

City View Premium King Room

  • Sleeps 2

View all photos for City View Premium Two Double Room

In-room safe, desk, laptop workspace, blackout curtains

City View Premium Two Double Room

  • Sleeps 4

Similar properties

Restaurant
Doubletree by Hilton New York Times Square South
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 4,562 reviews
The price is AU$272
includes taxes & fees
5 Jan - 6 Jan 2026
Doubletree by Hilton New York Times Square South

About the area

New York

A stay at DoubleTree by Hilton New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.5 mi (0.8 km) from Madison Square Garden and 0.6 mi (0.9 km) from Bryant Park.

What's nearby

  • Times Square - 6 min walk - 0.6 km
  • Jacob K. Javits Convention Center - 6 min walk - 0.6 km
  • Madison Square Garden - 8 min walk - 0.7 km
  • Broadway - 8 min walk - 0.7 km
  • Bryant Park - 10 min walk - 0.9 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 12 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬1 min walk
  • ‪2 Bros Pizza - ‬1 min walk
  • ‪The Placery - ‬2 min walk
  • ‪Capizzi - ‬1 min walk
  • ‪Blue Ruin - ‬1 min walk

About this property

DoubleTree by Hilton New York Times Square West

Hotel with a rooftop terrace, 7-minute walk to Times Square
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 612 air-conditioned rooms featuring LCD televisions. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. This hotel also features wireless internet access (surcharge), concierge services, and a banquet hall.
Enjoy American cuisine at Good Times, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Full breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include wired internet access (surcharge), a computer station, and dry cleaning/laundry services. Planning an event in New York? This hotel has 900 square feet (84 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Good Times - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
High Bar - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transport

  • Parking on site (USD 70 per day)
  • Valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Good Times
  • High Bar

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Self parking fee: USD 70 per day
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1375 out of 3379 reviews
Rating 8 - Good. 767 out of 3379 reviews
Rating 6 - Okay. 590 out of 3379 reviews
Rating 4 - Poor. 282 out of 3379 reviews
Rating 2 - Terrible. 365 out of 3379 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Celeste

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude staff and I left
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was nice and very clean and comfortable. Carlos, the bellman, was awesome! He helped us navigate the city and subway system. There is breakfast in the hotel restaurant which was good and had some good options. You can pay for coffee to go and get free refills until a certain time. They only have valet parking but our vehicle was taken care of :)
Stayed 3 nights in Sep 2025

8/10 Good

BARRY

Travelled with family
Stayed 6 nights in Sep 2025

10/10 Excellent

Ayson

Stayed 1 night in Sep 2025

2/10 Terrible

Alexandra

Disliked: Staff & service
Unkind rude front desk. Not even basic support for a handicapped person.
Stayed 1 night in Sep 2025

6/10 Okay

Barbara

Business traveller
Not in the best neighborhood for a woman traveling alone on business. Power went out, servers went down - no ability to check in or work online. Staff was amazing.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mariah

.
Stayed 1 night in Sep 2025

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The staff at check-in was horrible, unkind. Incompetent. I had a reservation via expedia. I was just discharged from hospital and couldn't walk. After I checked in, I called them. They said - exact words- "we do not care if you are in pain and cannot walk" - any request from us, you must COME down from your room to front desk. No phone call from the room was sufficient or Allowed. That is unreasonable. Expedia called and tried to intervene. That is not normal. Took 2 hrs. They could have send a person to the room to verify. Milion of other ways to handle this situation but the women at the front desk just did not care. At all. Not her problem.
Stayed 1 night in Sep 2025

2/10 Terrible

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very dirty and smelly. I have allergies so had to leave the hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Peter H, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Sunita

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, Starbucks is one block away, Times Square 2 blocks away. Within walking distance to all major attractions, 20 mins walk from Bryant Park and 5th avenue. Lots of great food options nearby. Hotel rooms are clean, spacious. Only downside is there is no fridge or microwave in the rooms but a microwave is available upon request. Staff is extremely courteous, I received a free upgrade to my room on check in. Would definitely stay again.
Stayed 3 nights in Sep 2025

6/10 Okay

Gaston

Stayed 5 nights in Sep 2025

10/10 Excellent

Akifumi

Stayed 2 nights in Sep 2025

6/10 Okay

Travis

Business traveller
Ultimately, the room in this hotel was clean and in a quiet corner with a view other than of the Port Authority Bus Terminal. If you need to stash your bags before you check in, giving a tip to the bellman is highly recommended for speedier service. Plus you should tip bellmen anyways.
Stayed 2 nights in Sep 2025

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Welcome to New York!

- Clean - Accommodating staff - Respectful staff - Efficient staff The bar could be improved, as the limited menu and breakfast options were disappointing. However, overall, we had an excellent time. The establishment was safe and conveniently located near numerous tourist attractions.
Stayed 2 nights in Sep 2025

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice stay . No complaints other than the carpet i our room was very worn and needs replacing. The staff was fantastic, very friendly and helpful.
Stayed 2 nights in Sep 2025

6/10 Okay

Michael

Liked: Staff & service, room comfort
Stayed 5 nights in Sep 2025

4/10 Poor

Nicholas

Disliked: Cleanliness, property conditions & facilities

Not what it expected

Not at all what I expected. Arrived on Tuesday evening late on to be sent to an upgraded room apparently a room with two beds is an upgrade when I booked a queen room. The reception team at the hotel although friendly insisted this was an upgrade due to it having two beds inatead of one. I had to insist I wanted what I paid for a queen room. The beds were very comfy but the hotel on a whole was in a state of untidyness and needs a redecorating. On arivel the music in the hotel lobby was so load I couldn't hear my self think. I have to add that that staff were friendly and this is no fault of there own.
Stayed 2 nights in Sep 2025

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Ueda, Clinton Township

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Carina

Stayed 3 nights in Sep 2025

10/10 Excellent

Nafsika

Stayed 1 night in Sep 2025

6/10 Okay

Reginald

Travelled with partner
Liked: Cleanliness
We prepaid for a King room and when we got there the front desk said they (Maia) were sold out. Offered us what she claimed was a bigger room… it wasn’t to us… we are both tall so the “upgraded double bed” room was not bigger. She (Maia) told us we could push the beds together which was a complete lie bc the beds are stuck on the wall with a nightstand in the middle! The iron board was broken. There is no microwave or fridge in the room. The best thing was we were only staying here one day!
Stayed 1 night in Sep 2025