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Element New York Times Square West

3.0 star property

Photo gallery for Element New York Times Square West

Rooftop terrace
Interior
Traditional Room, 1 King Bed, Non Smoking
1 bedroom, pillow-top beds, in-room safe, desk
1 bedroom, pillow-top beds, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Breakfast included
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪7 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • New York, NY (JRB-Downtown Manhattan Heliport)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby lounge

Suite, 1 Bedroom, Non Smoking, City View

  • 49.6 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (2298)
The price is AU$563
for 1 room
includes taxes & fees
8 Mar - 9 Mar
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About the area

New York

A stay at Element New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.8 km) from Jacob K. Javits Convention Center.

What's nearby

  • Times Square - 6 min walk
  • Broadway - 7 min walk
  • Madison Square Garden - 7 min walk
  • Empire State Building - 15 min walk
  • Grand Central Terminal - 18 min walk

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Carlo's Bake Shop - ‬2 min walk
  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Dear Irving on Hudson - ‬2 min walk

About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention center in Manhattan with free breakfast
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Off-site parking within 0.2 mi (USD 76 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Free bike hire

Family friendly

  • Free cots/infant beds
  • Full-sized fridge
  • Corner/local shop
  • Kitchenette
  • Laundry facilities
  • Microwave

Conveniences

  • ATM/banking services
  • Lift
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms - 2

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held shower head
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Step-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Free bottled water
  • Kitchenette
  • Microwave
  • Paper towels
  • Fridge
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1034 out of 2257 reviews
Rating 8 - Good. 705 out of 2257 reviews
Rating 6 - Okay. 299 out of 2257 reviews
Rating 4 - Poor. 113 out of 2257 reviews
Rating 2 - Terrible. 106 out of 2257 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Ashley

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel elevator was horrible. I walked down 39 flights of status twice due to elevator problems.
Stayed 1 night in Nov 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location great breakfast fully equipped kitchenette
Stayed 2 nights in Nov 2024

2/10 Terrible

Mihail

These people are out of their minds. They started with a 250$ deposit on a 175$ room and it said nothing on the web site. They grill u like your a criminal if you are coming in or going out during the night it’s bananas and the food is mediocre and expensive.
Stayed 1 night in Nov 2024

6/10 Okay

Jason Steven

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms and staff are great! The Breakfast and Happy Hour options have diminished since I started going to this Hotel. The Elevator situation is the worst I experienced thus far. The Elevators are being worked on to improve them, but this means one is entirely out of commission and staff are manually controlled the other two. For a 40 story Hotel this seems a bit crazy. Happy to stay there again but once the Elevators are fixed.
Stayed 3 nights in Nov 2024

6/10 Okay

Duke

Disliked: Cleanliness, property conditions & facilities
Not very clean room. Sink clogged immediately Hair in the shower. Sticky floors
Stayed 4 nights in Nov 2024

10/10 Excellent

JULIO

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar súper céntrico, habitaciones limpias, acceso a muchos lugares icónicos de la ciudad Full recomendado
Stayed 2 nights in Nov 2024

10/10 Excellent

Indira

Liked: Staff & service
Stayed 2 nights in Nov 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

timothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Element because it was a hotel that offered a room that accommodated 4 people, and walking distance to Times Square. The area around the hotel is unsafe, filled with homeless people, trash everywhere, and it smelled of human waste. We went in August and the heat made that stench worse. The workers were extremely slow in checking people in and out. The elevators took extremely long. Sometimes the elevator would be filled, and you needed to wait for another one. The room was dirty. The shower would not drain, and the floor was slanted away from the drain so it just collected and overflowed onto the floor. There was mold along the perimeter of the shower and in the bathroom, and smelled like mold. Google the street area,.. and you will find that it is a high crime area. When we got home, this area was on the news regarding the trash and crime. I would never stay here again.

8/10 Good

Nicholas Boys, London

Stayed 5 nights in Oct 2024

2/10 Terrible

Suzette

Stayed 3 nights in Oct 2024

8/10 Good

Korey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area close to a lot of activity. Rooms are clean. They even have free wine and snacks Monday through Thursday.
Stayed 3 nights in Oct 2024

10/10 Excellent

Maedeh

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 3 nights in Nov 2024

10/10 Excellent

natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice, liked that we had scan room key to enter the front door which made us feel safe!
Stayed 1 night in Nov 2024

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe & quiet. Walkable to many things.
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking city views (photo taken from room)
Modern, clean and comfortable, we enjoyed staying at the Element. The view was absolutely breathtaking (40th floor facing Hudson Yard) and the room had everything we needed. The free breakfast food was good but used disposable plastic cutlery. Staff were friendly and helpful. Would definitely recommend staying here.
Stayed 3 nights in Oct 2024

10/10 Excellent

Cinthya

Stayed 2 nights in Sep 2024

10/10 Excellent

Ashley

Loved it
Stayed 4 nights in Oct 2024

6/10 Okay

Craig

Travelled with family
Liked: Staff & service
Just okay Stay
The hotel is average. Room was clean overall but just not high quality finishes or linens and very worn. The bathroom outlet did not work. I wouldn’t stay again because I didn’t feel the cost was in line with the quality even for the location which was very convenient for this short trip.
Bathroom door
Rusted hinges
Broken outlet
Stayed 1 night in Oct 2024

10/10 Excellent

JUAN PABLO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Aug 2024

8/10 Good

Scott

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect place to stay . Very central to all places to visit
Stayed 7 nights in Oct 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty bathroom and Serious safety hazards
We were given a room at floor11. * The sink in the bathroom would not work; the water in it could not flow away. We asked the clerk to change our room; but we were told that no room was available. They got somebody to come into our room to check it out and fix, that’s around 12:30 AM; then we were told to remove the stopper in the sink to use it. However, we noticed that later the sink was also leaking, and that toilet was leaking too. * The shower place is very small and dirty; the hotel put a dirty folded table in the shower place and it couldn’t be removed away. The sprinkler device is very poor and simple. You have to squat to take a shower or use one hand to hold the sprinkler. * Emergency passageway has obstacles. Just out of the room, a large shelf had been placed in the passageway since we arrived. Once there was need for leaving for emergency, customers would be in danger and big trouble. Room is also dirty. This condition is not acceptable for providing to any customer, and it took almost $500 one night. I will not choose this hotel anymore.
Stayed 1 night in Oct 2024