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Liked: Easy check in, nice staff & large/beautiful room with kitchen. Dislikes: Heating unit too loud & noise in hallway/upstairs (granted it’s an old building). I’d recommend this unique hotel!
We were so pleased with the amount of room in the Franklin Guesthouse and the kitchenette amenities. The staff was very helpful. We would stay here again.
Spacious rooms in northwestern Greenpoint with plenty of free, on-street parking nearby. Building was clean and well managed, and room would have been great for a short or a longer stay.
The stay at Franklin Guesthouse was perfect. The room definitely gave the feel of staying in an apartment. It felt like you were home. The amenities included within your room were more than a standard hotel. The staff were very friendly and helpful when finding something within the area (i.e. restaurants, stores, etc.). I would consider staying here again when I visit the area in the future.
Spacious, quiet room for being in NY! Staff at front desk was helpful. Shower facet was not working properly--frustrating to take a boiling hot shower. Otherwise 5/5.
For my purposes, the location was key. My room was very clean and spacious. I wish there was bathroom counter space. The front desk staff were very nice and helpful. I feel the lobby could use a little renovation.
Very comfortable accomodations. Down side, no breakfast or coffee available. The room had an efficiency kitchen, but who wants to cook when they are away. May be great if you have kids but you have to leave the property of essentials
When I arrived to check in I was told my room wasn’t ready. Check in was at 3 and I had an appointment at 4 so I had a very small window to get ready. I was told they didn’t know when my room would be ready but if I wanted to upgrade for $75 I could get into a room immediately. I asked since my room isn’t ready the could they just put me in that room. She said no. I reluctantly paid the $75 so I could get ready for my appointment. I was asked what floor I wanted to be on. They obviously had multiple rooms available. I will never stay at this hotel again. They ripped me off.
Staff were super friendly and the size and space of the rooms was so much better value than many other hotels I've stayed at in the city. Some great local bars and food options available within walking distance too.
Very nice large room. Very clean. Staff seemed new, inexperienced. Charged me a fee that I had already paid. Still waiting for the credit. Saturday night in the bar restaurant below, the music was loud thumpa thumpa until 11:30 at night.