2/10 Terrible
Melissa
Travelled with family
16 Oct 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
BED BUGS! Before I reserve a hotel room, I always check the reviews to scour for any post about bedbugs. I did not find any for this particular hotel. I chose this hotel because of its option for valet which parking in New York is hard to come by. In the morning, we had evidence of bedbugs. We packed all of our belongings into plastic bags and move to another room. After coming back to the room being out all day, we checked the space and found yet again evidence of bedbugs specifically pupa. We didn’t transfer them from room to room because our stuff stayed in plastic bags and they wouldn’t have magically made it to the new bed and started laying eggs. It was late and we got transferred to yet another room but then told that room was having maintenance done on it the next day so we had to go to yet again another room. Perhaps that maintenance was spraying for bedbugs? At this point, we were uncomfortable staying at the hotel, so we decided to check out early And head home. The hotel management is ignoring my phone calls and not responding to messages. They must know there’s a problem and they are avoiding it.
Melissa
Stayed 2 nights in Oct 2025
