6/10 Okay
Amber Olsen
Travelled with family
31 Dec 2024
Liked: Room comfort
Disliked: Staff & service
Customer service? You likely won't find it here.
Excellent location
Room was a great size, particularly for NYC
The lobby is so tiny, and the people who attend the front desk were definitely not what I expect those in the customer service industry to embody (no smiles, no greeting, very little conversing and only at our prompting. If we didn't speak or ask a question, we were not acknowledged) The entry and exit to and from the hotel leave a lot to be desired as there are three separate doors that have to be opened, with the first from the street being super quick to close and the other two were crazy heavy and difficult to open unless you use the "handicap" button that has them auto open, which is a slower process. We visit NYC several times a year, and we stay in different neighborhoods each time, typically in 4 star places, which almost always have a doorman and excellent customer service, but Hotel 48Lex had neither. I believe in our four days there, there was somone at the door only two times of our multiple comings and goings each day. Sadly, the price, location, and 4-star assignment didn't add up to what my family and me are accustomed to experiencing.
Amber Olsen
Stayed 3 nights in Dec 2024