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Hotel Hayden

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Hayden

Breakfast area
Egyptian cotton sheets, premium bedding, in-room safe, desk
Lobby
Lobby sitting area
View from property

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Air conditioning
  • Gym

Explore the area

Map
127 West 28th Street, New York, NY, 10001
  • Madison Square Garden
    ‪6 min walk‬
  • 5th Avenue
    ‪6 min walk‬
  • Madison Square Park
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

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About the area

New York

A stay at Hotel Hayden places you in the heart of New York, within a 10-minute walk of Madison Square Garden and 5th Avenue. .This hotel is 0.5 mi (0.9 km) from Empire State Building and 0.7 mi (1.2 km) from Times Square.

What's nearby

  • Madison Square Garden - 6 min walk
  • Macy's - 9 min walk
  • Empire State Building - 10 min walk
  • Times Square - 14 min walk
  • Broadway - 15 min walk

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Skirt Steak - ‬3 min walk
  • ‪Ajisen Ramen - ‬3 min walk
  • ‪The Fleur Room - ‬2 min walk
  • ‪Barn Joo Nomad - ‬2 min walk

About this property

Hotel Hayden

Hotel with a 24-hour fitness center, a short walk to Madison Square Garden
Hotel Hayden offers 122 air-conditioned accommodations with safes and complimentary newspapers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and refrigerators can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 122 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities
  • Fridge (on request)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge (on request)

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 315 out of 1001 reviews" "
Rating 8 - Good. 311 out of 1001 reviews" "
Rating 6 - Okay. 192 out of 1001 reviews" "
Rating 4 - Poor. 99 out of 1001 reviews" "
Rating 2 - Terrible. 84 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Sheila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst bed of all time!
Was pushed aside by the front desk clerk because my room wasn’t ready. Went to work out and the fitness room was horrendous! Barely stocked and the size of a walk in closet. Finally when it was she rambled through the points of the hotel informing me that the bar and restaurant were closed for renovations. Made it to my room, there was no view the thermometer was broken in the room and the sheets looked dirty and there was no fitted sheet on the bed. The bed itself was one of the worst I’ve ever slept on. I’ve gotten better nights sleep at a motel 8! For over $400 a night I expected much better accommodations. Very disappointed in the experience will not recommend this hotel to anyone.
Stayed 1 night in Oct 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Very convenient location great area friendly staff
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Good location
Good location
Stayed 1 night in Oct 2024

6/10 Okay

Janien

A Quick check was the best part
The room size was fine but the bed was too hard, they had plastic over the mattress and a thin sheet over that. The plastic was gross the pillow cases were too small for the pillows. The view out the window was of the fire esacape of the bldg across from us. Only 4 hangers in the small wardrobe. The bathroom had a blow dryer and soap and shampoo and conditioner. The tile in the shower was falling out and the grout needed a deeper clean. The room was sound proof and it did have great blackout drapes. The breakfast included was a selection of good bakery and starbucks coffee and offered juice, yogurt and bananas. That was about it. I would not stay here again.
Stayed 4 nights in Oct 2024

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Excellent location close to Penn Station, close to the subway, beautiful street with the flower shops, the room was vey clean and comfortable, coffee with the fresh pastry in the morning, very quiet, has elevators. I definitely recommend..
Stayed 1 night in Oct 2024

2/10 Terrible

Stephanie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience Ever
Terrible rooms and bed. Checked out immediately. Still have not received the refund. Hotel is not answering the calls from Hotel Tonight about the refund.
Stayed 3 nights in Sep 2024

6/10 Okay

Anthony

Travelled with family
Liked: Staff & service
I understand they offer continental breakfast but the quality and selection was disappointing .
Stayed 2 nights in Oct 2024

8/10 Good

Vivian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice, efficient, and welcoming atmosphere. Because of some construction on site, we missed the Mykonos restaurant on the roof but are looking forward to dining there again on another occasion. The continental breakfast was a bit skimpy for someone like my husband who likes eggs and/or granola, but it was fine for me who just drinks coffee and eats a small yogurt.
Stayed 2 nights in Oct 2024

2/10 Terrible

Liam

Stayed 1 night in Jun 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, staff were helpful and the room was lovely.
Stayed 2 nights in Aug 2024

6/10 Okay

Mark

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Staff was not helpful. Room was not clean.
Stayed 6 nights in Sep 2024

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Leticia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was terrible made lots of noise, the paint coming off the wall. Not a place I will stay again
Stayed 1 night in Oct 2024

4/10 Poor

LAURA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Richard

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Erin

Stayed 1 night in Sep 2024

4/10 Poor

Dalton

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel should only be selected for the area it is in. The rooms themselves are basic, boring, and in need of significant refreshment or repairs. The climate control in the room made plenty of noise but no difference in the room temperature. The toilet made noises all the time. The shower sputtered out water and was not adjustable. There was one for machine for the entire hotel and it wasn’t working. Instead of offering a solution, I was told I could go buy a bag of ice at the corner store. No glassware or silverware available at all. Everything was noisy and the service was less than you’d receive at a budget hotel. The worst hotel I’ve stayed at in the city by far and ONLY worth booking simply for the area and nothing else. I won’t stay here again.
Stayed 3 nights in Sep 2024

8/10 Good

Johanna

Business traveller, Travelled with partner
Liked: Staff & service
Staff was very nice, easy check in, walkable location.
Stayed 1 night in Sep 2024

10/10 Excellent

Ryszard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Jul 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities
Absurdly overpriced, with a mandatory “resort fee” adding insult. The gym is tiny and only marginally equipped.
Stayed 2 nights in Sep 2024

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
The Hotel was in the floral district of Manhattan. The distance between the subway and restaurants are a short walk. The room had working air conditioning, hot water and somewhat comfortable bed. Other than that, the room was less then desirable with cracks in the ceiling of washroom, probably due to no working fans. If this was a 4star, id hate to see what a 3star is.
Stayed 5 nights in Sep 2024