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Hyatt Herald Square New York

4.0 star property

Photo gallery for Hyatt Herald Square New York

2 bars/lounges, rooftop bar
Lobby
Premium bedding, in-room safe, desk, blackout curtains
Lobby
City view from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Laundry

Explore the area

Map
30 W 31st St, New York, NY, 10001
  • Empire State Building
    ‪4 min walk‬
  • Times Square
    ‪12 min walk‬
  • Grand Central Terminal
    ‪16 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪34 min drive‬

Room options

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, City View

  • City view
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, City View

  • City view
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds

  • City view
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (with Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (with Shower)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Hyatt Grand Central New York

  • Spa
  • Pet-friendly
  • Free WiFi
  • Air conditioning
4.0 out of 5, Very good, (4934)
The price is AU$684
for 1 room
includes taxes & fees
6 May - 7 May
Hyatt Grand Central New York

About the area

New York

A stay at Hyatt Herald Square New York places you in the heart of New York, within a 5-minute walk of Empire State Building and Macy's. .This eco-certified hotel is 0.9 mi (1.4 km) from Times Square and 1 mi (1.7 km) from Rockefeller Center.

What's nearby

  • Empire State Building - 4 min walk - 0.4 km
  • Macy's - 5 min walk - 0.4 km
  • Times Square - 12 min walk - 1.1 km
  • Grand Central Terminal - 16 min walk - 1.4 km
  • Rockefeller Center - 20 min walk - 1.7 km

Getting around

  • New York W 32nd St. Station - 3 min walk
  • 28 St. Station (Broadway) - 4 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪Jongro BBQ - ‬3 min walk
  • ‪Woorijip - ‬4 min walk
  • ‪Tous Les Jours - ‬3 min walk
  • ‪Tiger Sugar - ‬2 min walk
  • ‪Osamil - ‬1 min walk

About this property

Hyatt Herald Square New York

Beaux Arts hotel with 2 restaurants and bars
Hyatt Herald Square New York offers 122 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 40-inch Smart televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 122 guestrooms featuring Smart televisions. 40-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This Beaux Arts hotel also features complimentary wireless internet access, concierge services, and a television in a common area.
Satisfy your appetite at The Den, one of the hotel's 2 restaurants. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
The Den - This restaurant serves breakfast and dinner.
Up on 20 - Onsite rooftop bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • The Den
  • Up on 20

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay (maximum USD 150 per stay)
Welcoming dogs only

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Valet parking fee: USD 85 per day
  • Pet fee: USD 100 per pet, per stay (maximum USD 150 per stay)
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 31st
Holiday Inn 31st Hotel
Holiday Inn 31st Hotel New York City Street Midtown
Hyatt New York Herald Square/5th Avenue Hotel
Hyatt Herald Square New York Hotel
Hyatt Herald Square Hotel
Hyatt Herald Square/5th Avenue Hotel
Hyatt Herald Square
Holiday Inn Midtown West 31st Street Hotel New York City
Hyatt Herald Square/5th Avenue
Holiday Inn New York City Midtown 31st Street
Hyatt New York Herald Square/5th Avenue
Hyatt Herald Square York York
Hyatt Herald Square New York Hotel
Hyatt Herald Square New York New York
Hyatt Herald Square New York Hotel New York

Hyatt Herald Square New York Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1002 reviews
Rating 8 - Good. 260 out of 1002 reviews
Rating 6 - Okay. 89 out of 1002 reviews
Rating 4 - Poor. 40 out of 1002 reviews
Rating 2 - Terrible. 47 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Juliana

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not a fan of the “destination fee” we were charged with no explanation. Only one elevator worked. Listing brags sound proof rooms. They are not sound proof. We paid extra for a city view- the view was vent hoods on the building next door. They were nice enough to hold our bags while we explored the city after we checked out.
Stayed 1 night in Jan 2025

6/10 Okay

Luciana Fernanda Razuri

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator was closed
Stayed 3 nights in Jan 2025

10/10 Excellent

Alejandro J, Miami

Stayed 3 nights in Jan 2025

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite they charge you a destination fee plus tax per day. They have a very good customer service and clean nice small Hotel. Convenient location in the middle of Midtown
Stayed 3 nights in Jan 2025

4/10 Poor

Tracy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would never stay here again. How do you have ONE elevator working that both staff and guests have to use. Then you charge a resort fee for what? These should have been at least waived for the inconvenience. Many times my Uber had to wait on me just to get downstairs as I was on the 14th floor. The room’s extra small. I didn’t like this hotel at all. The elevators was the worse. I could deal with small rooms but fix your elevators or lose down until you can
Stayed 2 nights in Jan 2025

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, especially if you are staying long term or just a night or two. Near MSG so great for Knicks Fans. TVs are not smart TV so bring your fire stick but they have many cable channels. Would go again !
Stayed 1 night in Jan 2025

6/10 Okay

Yves

Stayed 2 nights in Jan 2025

10/10 Excellent

Alexander

Stayed 3 nights in Jan 2025

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super nice property, they are fixing one elevator but that’s not a big deal, rooms are spacious clean and up to date. staff is friendly good environment. Amazing experience definitely recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk upgraded me to a room w/a wonderful view of the Empire State Bldg., at no cost. Bathroom seemed very new, plenty of space for a NY room, beds comfortable. Noon checkout, vs. usual 11am, was especially nice after a late night out. Will definitely book there again, when the prices are right. Only trouble was that one elevator was being renovated. In a tall building, that did make for a long wait and crowded car. That said, guests cooperated w/each other, joking about the issue, so, it was not a big problem.
Stayed 1 night in Jan 2025

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Staff were very friendly, helpful and attentive
Stayed 1 night in Jan 2025

10/10 Excellent

Kaonouchee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

David

Travelled with family
Liked: Staff & service
Relatively good location. Close enough yet far enough from time square. Average rooms. Not the greatest surrounding area but overall okay. Again average.
Stayed 3 nights in Jan 2025

8/10 Good

Crystal, Alma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and kind.
Stayed 2 nights in Jan 2025

10/10 Excellent

Davy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In the middle of korea town, walkable to many dining option, cafe/bakery, convinience store, even shopping (nordstorm rack) and variety shops.... all staffs are very friendly and helpfull and seems happy at their job, hotel very clean, beds are comfy.... no laundry room though, it says they have laundry but it thru the hotel not self laundry...
Stayed 2 nights in Jan 2025

8/10 Good

Guvanch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 1 night in Jan 2025

10/10 Excellent

Camila

Stayed 1 night in Jan 2025

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is extremely helpful, very welcoming
Stayed 1 night in Jan 2025

10/10 Excellent

Sebastien

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is really well located near Time Square, Central Park and other boutiques. Rooms are good overall, maybe a bit small. And only downside is that one of the 2 elevators was broken which made waiting time a bit longuet than usual.
Stayed 4 nights in Jan 2025

8/10 Good

Cheryl

Stayed 1 night in Jan 2025

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Weichen

Stayed 1 night in Jan 2025

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WORST THEN MOTEL 6

This hotel was so bad that I went to room came right back down and canceled my reservation had to go find a diff hotel last min This hotel is worst then a motel 6 Crunchy bed… disgusting room… bugs ect
Stayed 3 nights in Dec 2024