We checked into room 3907 on December 9th and were instantly captivated by the breathtaking views of the city and water. The location was fantastic, conveniently situated between Central Park, Times Square, and Rockefeller Center, making it easy to explore New York's iconic attractions.
However, we encountered several issues with the room. The refrigerator was not functioning, which was concerning since we had medication that needed to be kept cool. We called maintenance for assistance but, after a few hours without an update, we followed up and were assured help was on the way. Unfortunately, after waiting longer, we decided to leave the room.
On our way out, we informed the front desk that maintenance had not arrived. Upon returning several hours later, we found the refrigerator still wasn’t working. We requested a room change, but were told we would need to wait until the next day. They kindly offered to store our medication in their restaurant fridge for the night.
Later that evening we discovered the lights above the high stands were inoperable. The next morning, after my shower, I stepped out to find the bathroom floor flooded, highlighting the lack of upkeep in the room.
Fortunately, our stay improved in the new room, 4906. While more comfortable, it still showed signs of wear, with visible scratches and the bathroom barn door not fitting properly. Overall, while our experience had its ups and downs, I’m not sure I would choose to stay here again.