6/10 Okay
Tracy
31 Oct 2024
Liked: Room comfort
Bad to worse
We’ve stayed here before with a good experience previously. Check in was smooth and the room was quiet (was an internal room on the 2nd floor)unlike before thus the 3 stars.
We asked to switch rooms upon arrival and were told they were sold out which worked out well as the room was quiet.
However things took a downturn when on our last night the largest cockroach I have ever seen was on the wall in our room (I’m not afraid of bugs usually but this mortified me).
Upon checkout we reserved a car through the front desk to take us to the airport and while we were ready to leave the car was not there. We ended up taking a Uber to the airport which was fortunate that one was available.
While we have enjoyed San Carlos in the past, we will NOT be returning
Tracy
Stayed 4 nights in Oct 2024